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iPhone 6 Plus

Posted on Dec 19, 2021 7:03 PM

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Question marked as Top-ranking reply

Posted on Dec 19, 2021 7:08 PM

Hello ~ You have an iPhone that is activation locked. Are you the original owner? If not we cannot help you and neither will Apple. Only the original owner can remove the activation lock and if you cannot get in touch with them or they will not remove the lock…then the iPhone is useless to you. If you bought it online and can return it fo a refund do that. Recycle it responsibly otherwise. Take a look here:


Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Also:


The All Too Common SAD Reality of Buying a Used iPad/iPhone


~Katana-San~

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Question marked as Top-ranking reply

Dec 19, 2021 7:08 PM in response to Salom71

Hello ~ You have an iPhone that is activation locked. Are you the original owner? If not we cannot help you and neither will Apple. Only the original owner can remove the activation lock and if you cannot get in touch with them or they will not remove the lock…then the iPhone is useless to you. If you bought it online and can return it fo a refund do that. Recycle it responsibly otherwise. Take a look here:


Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Also:


The All Too Common SAD Reality of Buying a Used iPad/iPhone


~Katana-San~

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