Can't send email with SMTP servers

Not sure if I have the right SMTP server but I'm using mail.1xbell.ca and have also tried smtp.bellaliant.net. I can receive fine but can't send. It just times out. Tried it on 3G and WIFI.

I'm using Aliant in Newfoundland, Canada for my email and the phone is with Telus. The tech dude at Aliant wouldn't tell be dick all because the phone is with another carrier even though my email is with Aliant.

Any suggestions in getting this fixed?

iPhone 4, iOS 4

Posted on Aug 6, 2010 10:50 AM

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8 replies

Aug 6, 2010 12:15 PM in response to Todd64

Glad that helped!

It doesn't work over WiFi because the Telus SMTP server is like the Aliant STMP server, i.e. you can only access it when connected to their network for your internet connection. If you're using WiFi, you're not on Telus' network anymore.

Note that some email account providers allow secure (password) access to their SMTP servers. Gmail and Yahoo are examples - no matter how I'm connected to the internet (cell data, Wi-Fi router at home or at a cafe), I can send mail from my Gmail and Yahoo accounts using their respective SMTP servers.

Aug 6, 2010 12:40 PM in response to Todd64

If the email account provider for the email account is not the internet service provider associated with the wi-fi network your iPhone is connected to at the time and the email account provider for the email account does not have an authenticated SMTP server, you won't be able to send with the account - unless you have access to the ISP's SMTP server being used for your internet connection at the time.

As already provided, most if not all ISPs block the use of SMTP servers that are outside of the ISP's network or that isn't provided by the ISP being used for your internet connection at the time unless the SMTP server is authenticated.

A MobileMe account is my primary email account which has an authenticated SMTP server and I've never had a single problem sending with the account from my iPhone over the last 3 years regardless my internet connection at the time - various wi-fi networks with different associated ISPs or when connected to AT&T's cellular network.

Having an account with an authenticated SMTP server is the key.

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Can't send email with SMTP servers

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