How do you open the App Store?

Hey DianneKLL,

If we understand correctly, you want to download an app, but the App Store won't open. We would recommend you use this article for more information.

• If the App Store itself is not responding, contact Apple Support for your iPhone or for your iPad.

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

Please don't hesitate to let us know if you need additional assistance.

Thank you for using Apple Support Communities. Have a good one.