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Apple ID locked

Hi, My friend is trying to reset her Apple ID password but the problem is she doesn't remember the password (she can't log to her cloud email) or event the correct security answers, what to do now, is there any way to fix that problem?

iPhone 6, iOS 12

Posted on Dec 20, 2021 2:14 PM

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Question marked as Top-ranking reply

Posted on Dec 20, 2021 2:21 PM

For the security questions


Apple ID - If you forgot the answers to your Apple ID security questions


Enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage  -     


Apple ID – Forgot Password  *      

1 reply
Question marked as Top-ranking reply

Dec 20, 2021 2:21 PM in response to ivica177

For the security questions


Apple ID - If you forgot the answers to your Apple ID security questions


Enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage  -     


Apple ID – Forgot Password  *      

Apple ID locked

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