Initial User Login Fails - Cannot Reset Password

I cannot reset the password on my Macbook Pro (M1 chip). Macbook user name and password are correct. When I try to reset using my AppleID it hangs. I've reinstalled the OS twice, including clearing all data. No luck. I booted into recovery mode and used the Terminal command "resetpassword" but I get this message: Reset Password Failed - Could not verify credentials b/c directory server does not support the requested authentication method."

Can someone help? Thx.

MacBook Pro (2020 and later)

Posted on Dec 21, 2021 12:24 PM

Top-ranking reply

wildcaver Author

Level 1

8 points

Posted on Dec 22, 2021 10:07 AM

Jeff, thanks for your reply. I tried everything I could find in the Apple support articles but no luck. However, I found the answer after a lot of searching on the Internet. The instructions at the following link solved the problem. I ended up doing a DFU (Device Firmware Update) to the Macbook after connecting it to my Mac Mini using a USB-C cable and using Apple Configuator 2 software. I hope this helps others.

https://beebom.com/fix-computer-account-creation-failed-error-apple-m1-mac/

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Initial User Login Fails - Cannot Reset Password

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