Apple Pay account locked
I want to unblock my account
iPhone 12 Pro Max, iOS 14
If your payment method is declined in the App Store or iTunes Store
If you can't make purchases or update your apps, including free apps, there might be a problem with your payment method. To fix this, add a new payment method or update your payment information.
If a payment method can’t be charged
- Use your device to check your payment information. You might see red text that explains why the payment method can't be charged.
- If your card was declined, add a new payment method or update your payment information. You can add multiple payment methods to your Apple ID.
- Your payment method will be charged for the unpaid balance. Then you can make other purchases and update your apps, including free apps.
If you use Family Sharing and Purchase Sharing is turned on, the family organizer must update their billing information or add a new payment method. If you're not the family organizer, you can't change the payment method.
See which payment methods are accepted in your country or region.
If you see an unexpected charge
You can request a refund* for a purchase that you don't recognize, but you must pay for the purchase first. You can also cancel a subscription if you don't want to continue it.
*You must request the refund within the refund period. Refunds are not guaranteed. For more information, see the Terms & Conditions.
Get more help
- If you disputed a charge from the App Store or iTunes Store, contact your financial institution again to authorize that charge and future purchases from the App Store or iTunes Store.
- If you're outside of the United States, you might need to contact your financial institution to allow international purchases.
- In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
- If you still need help, contact Apple Support.
