You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

New SIM card

Was I suppose to get a new SIM card? I upgraded from a IPhone X to an Iphone 13 Pro. When I unboxed my new phone (ordered directly from Apple) there was no SIM card anywhere in the box so I just assumed to use the one I have been using. However now on my new phone it says I have no service even though the SIM card is inserted.

iPhone 13 Pro, iOS 15

Posted on Dec 22, 2021 12:02 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 22, 2021 4:58 PM

Contact your wireless provider for assistance.

Your sim may be tied to the IMEI of the old iPhone.


Your wireless provider may also be able to remotely

activate the eSim in your iPhone 13 Pro and save you

a trip to their store.

1 reply

New SIM card

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.