I can't complete a purchase in an app from iTunes Store

Why I can’t pay with my Apple with my credit phone they told me contact Apple support etc … resolve the issue of this problem please


[Re-Titled by Moderator]


iPhone 12 Pro Max, iOS 14

Posted on Dec 23, 2021 11:01 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 23, 2021 11:25 AM

You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs (such as the one ending in "/ww/") which will redirect to the current one which leads you to a page to select your country but provides little additional guidance. Since it says to contact iTunes Support, do this:

1. Click on this link --> https://support.apple.com/choose-country-region/media-services

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.


The link to Apple Support is a more general contact point but should ultimately get you redirected to iTunes Support.

2 replies
Question marked as Top-ranking reply

Dec 23, 2021 11:25 AM in response to Mariuss2701

You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs (such as the one ending in "/ww/") which will redirect to the current one which leads you to a page to select your country but provides little additional guidance. Since it says to contact iTunes Support, do this:

1. Click on this link --> https://support.apple.com/choose-country-region/media-services

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.


The link to Apple Support is a more general contact point but should ultimately get you redirected to iTunes Support.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I can't complete a purchase in an app from iTunes Store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.