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I can't complete a purchase in an app from iTunes Store

Why I can’t pay with my Apple with my credit phone they told me contact Apple support etc … resolve the issue of this problem please


[Re-Titled by Moderator]


iPhone 12 Pro Max, iOS 14

Posted on Dec 23, 2021 11:01 AM

Question marked as Top-ranking reply

Posted on Dec 23, 2021 11:25 AM

You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs (such as the one ending in "/ww/") which will redirect to the current one which leads you to a page to select your country but provides little additional guidance. Since it says to contact iTunes Support, do this:

1. Click on this link --> https://support.apple.com/choose-country-region/media-services

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.


The link to Apple Support is a more general contact point but should ultimately get you redirected to iTunes Support.

2 replies
Question marked as Top-ranking reply

Dec 23, 2021 11:25 AM in response to Mariuss2701

You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs (such as the one ending in "/ww/") which will redirect to the current one which leads you to a page to select your country but provides little additional guidance. Since it says to contact iTunes Support, do this:

1. Click on this link --> https://support.apple.com/choose-country-region/media-services

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.


The link to Apple Support is a more general contact point but should ultimately get you redirected to iTunes Support.

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I can't complete a purchase in an app from iTunes Store

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