I have new mobile number, i don't have access to old number now however i still see my old number(074154 45750) registered as face time/imessgae.
I want my old number to be de-registered for facetime/imessgaes.
I am unable to do this on my own.
Please resolve this. thank you
Thanks & Regards,
kieran
[Personal Information Edited by Moderator]
iPhone 13 Pro Max, iOS 15
kie177 wrote:
tried no luck as of now
I don’t know exactly what this means.
Once you have tried every single suggestion in the article I linked in my first response, tell us what Apple Support told you when you contacted them.
Good luck.
changed password and I tried all the points in above url link.
still the problem is not resolved.
Under name, Phone numbers, Email -> "contactable at" I still see old numbe is registered for imessgaes/facetime .
Please someone can guide me please thank you
kie177 wrote:
changed password and I tried all the points in above url link.
“Above URL link” is ambiguous.
Did you try every point in the link I provided?
Additionally, “changed password” may well add complications to your situation.
What to do after you change your Apple ID or password - Apple Support
tried no luck as of now
This forum is not a way to communicate directly with Apple; it is a user-to-user technical support forum. As a public forum it is not the right place for personal information like phone numbers and email addresses; I’ve asked the hosts to mask those.
If you have a question or issue that you think another user can help you with please describe it in as much detail as you can and a user who sees your request and thinks they can help will answer, but that might not be immediate; it could be hours later. Here is some advice on how to do that effectively→Writing an effective Apple Support Communities post.
If you want to contact Apple use the Get Support link at the top of this page or call Apple by choosing a number from this list→Contact Apple for support and service - Apple Support
To solve your issue go to Settings/Messages, tap on Send & Receive, then your Apple ID, and sign out. Then go to Settings/FaceTime, tap on your Apple ID and sign out. Also go to Settings/Phone and correct your phone number in My Number.
Next, restart your phone→Restart your iPhone - Apple Support and log back in to Settings/Messages and Settings/FaceTime.
Deregister old phone number
