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Bought new phone at Apple Store and Genius set up transfer through ICloud back up, why photos, emails has not transferred to new Iphone

set up appt with Genius to transfer from old Iphone to New Iphone 11, Genius did ICloud back up, went home and almost 12 hours later, photos, email not been transferred to new IPhone? Why??? Is there another way to transfer photos, email?


iPhone 11, iOS 15

Posted on Dec 23, 2021 11:19 PM

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Question marked as Top-ranking reply

Posted on Dec 23, 2021 11:34 PM

What does iCloud back up? - Apple Support


iCloud backup doesn’t include information that is synced and stored in iCloud, like Contacts, Calendars, Bookmarks, Mail, Notes, Voice MemosMessages*, shared photosiCloud Photos*, Health data, call history, and files you store in iCloud Drive.


*-If you had turned on Messages in iCloudiCloud Photos, your content is automatically stored in iCloud and is available on all devices that use the same Apple ID

3 replies
Question marked as Top-ranking reply

Dec 23, 2021 11:34 PM in response to Miacovina98

What does iCloud back up? - Apple Support


iCloud backup doesn’t include information that is synced and stored in iCloud, like Contacts, Calendars, Bookmarks, Mail, Notes, Voice MemosMessages*, shared photosiCloud Photos*, Health data, call history, and files you store in iCloud Drive.


*-If you had turned on Messages in iCloudiCloud Photos, your content is automatically stored in iCloud and is available on all devices that use the same Apple ID

Bought new phone at Apple Store and Genius set up transfer through ICloud back up, why photos, emails has not transferred to new Iphone

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