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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Face ID was working fine, and then it just stopped.
iPhone X
Lyn and Ken Said:
"Face ID was working fine, and then it just stopped."
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Troubleshooting Face ID:
A Few Sites to Try:
Lyn and Ken Said:
"Face ID was working fine, and then it just stopped."
-------
Troubleshooting Face ID:
A Few Sites to Try:
If an alert says Face ID has been disabled on your iPhone or iPad Pro
If you see this message on the Home Screen or in Settings, your iPhone or iPad might need an update or service.
You might see the following message on your iPhone X or later, iPad Pro 12.9-inch (3rd generation) or later, or iPad Pro 11-inch (1st generation) or later:
"A problem was detected with the TrueDepth Camera. Face ID has been disabled."
What to do next:
You should always have your device repaired by Apple or an authorized service provider. Improper repair, modification, or use of non-genuine Apple components in the laser systems may prevent the safety mechanisms from functioning properly and could cause hazardous exposure and injury to eyes or skin.
What the message means:
Using diagnostics in iOS, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.
Get expert service and support at the Genius Bar:
👉🏼 Call 1-800-MY-APPLE or get help here.
my Face ID only stopped working on my notes app. It works for everything else. Keeps asking for password and when I enter it it’s says it’s wrong. I know I’m typing it in right so how can I make Face ID work?
When I ty to use Face ID now I can't even Reset it, because the Apps that I want to use Face ID for (iPhone unlock, iTunes and App Store, Apple Pay and Password AutoFill) are unable to be selected. I have the latest update.
