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my ipad froze and i am trying to update/restore it

my ipad froze and i am trying to update/restore it

iPad 2, iOS 9

Posted on Dec 24, 2021 6:20 AM

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Question marked as Top-ranking reply

Posted on Dec 24, 2021 7:03 AM

Begin with a forced-restart of your iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won't turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.


2 replies
Question marked as Top-ranking reply

Dec 24, 2021 7:03 AM in response to Benltey93

Begin with a forced-restart of your iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won't turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.


my ipad froze and i am trying to update/restore it

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