Hi I have a similar problem...
I have sky Tv on a Sky Q box.
There is an app available called Apple TV+ on the Sky Q box.
I went in to the Apple TV+ app and agreed to signup.
It said to create an Apple ID – I went to the apple website
and did so.
and I set up the payment/billing
information etc for apple TV+ on my apple id account.
(I do not have any mobile devices or a smartphone so used my
windows PC).
I then went back to the Sky Qbox to load up the Apple TV+
app and was told to sign in via a mobile device or via https://activate.apple.com on my windows
PC.
The activate activate.apple sikte then said it needed the Itunes
program on my computer in order to work… and gave me a link to download it –
which I did and it installed happily using the apple id and password I had set
up originally.
It then accepted the activate.apple info and told me I had
two devices registered as able to access apple TV+ - my windows pc and my SkyQ
box (using the correct IP and MAC addresses).
However – now everytime I try and watch any program on
the SkyQ box AppleTV+ app – it says that I have to activate my device again and
log in again (on my PC) and gives me a new four character code to provide to activate.apple.com
to allow it to pair with the SkyQbox
Which is clearly insane and very annoying for a number of
reasons – not least that I have to boot up my pc - log in to the activate.apple.com – provide the
“new” four character code and then get a phone call from apple giving me my 6
digit security code….
If this can’t be fixed then I might as well close my new Apple
account…
I should mention that there are also apps on the Sky Q box
for Netflix, Disney Plus, Amazon Prime, BBC I-player etc on the Sky Q box and
they all work perfectly sanely – on first ever use one provides one’s security codes/passwords
– some send a hardware link to pair the SkyQbox with one’s account – and that’s
it – it’s fully set up and the apps can be loaded and used whenever one wants…
(PS I also have a smart TV – and checked out the apple TV+
app on them and it seems to work in exactly the same way – ie it doesn’t seem
able to remember that the AppleTV+ app has been activated and refuses to
remember the hardware device….)
