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User profile for user: Brittneywing
Brittneywing Author
User level: Level 1
4 points

Factory reset

My sister is trying to factory reset her old phone but doesn’t know her passwords

Posted on Dec 24, 2021 1:30 PM

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User profile for user: Lawrence Finch
Lawrence Finch
User level: Level 10
211,988 points

Posted on Dec 24, 2021 1:32 PM

She needs her Apple ID password. If she doesn’t know it the phone will be unusable. See→What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

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Factory reset

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