I try to download an app and it says verification required then I sign in and it just takes me back

iPhone 13, iOS 15

Posted on Dec 24, 2021 5:26 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 25, 2021 1:16 PM

Hi sgomez14,


We understand you can't get past the verification to start making purchases. We're happy to offer some guidance.


If when you press "continue" it doesn't take you to your payment information, you can access it by going to Settings > your name at the top > Payment & Shipping. Select the payment method you have set up for the iTunes & App Store, then make sure there is no missing information. Typically, if you're getting the verification prompt, there is some information missing from your payment and the missing info section will be highlighted in red.


Change, add, or remove Apple ID payment methods


If you're still unable to get past the verification message after that, we'd recommend contacting Apple for assistance: Get Support


Hope this helps. Cheers!

1 reply
Question marked as Top-ranking reply

Dec 25, 2021 1:16 PM in response to sgomez14

Hi sgomez14,


We understand you can't get past the verification to start making purchases. We're happy to offer some guidance.


If when you press "continue" it doesn't take you to your payment information, you can access it by going to Settings > your name at the top > Payment & Shipping. Select the payment method you have set up for the iTunes & App Store, then make sure there is no missing information. Typically, if you're getting the verification prompt, there is some information missing from your payment and the missing info section will be highlighted in red.


Change, add, or remove Apple ID payment methods


If you're still unable to get past the verification message after that, we'd recommend contacting Apple for assistance: Get Support


Hope this helps. Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I try to download an app and it says verification required then I sign in and it just takes me back

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.