Child’s device not showing up on my list of devices

Question

Level 1

13 points

Child’s device not showing up on my list of devices

Recently purchased an Apple watch for my child. It’s signed into the child’s Apple ID, is up to date, but while it is showing up in Find my Phone app, it’s not listed under my list of devices. Any idea why? I want to set up different screen time limits for the child’s existing iPad and new watch, but can’t as the watch is not in the list of devices

i read in the support discussions that removing the child from the family, then adding back, can fix this issue, but as child is under 13 years, this is not an option .

Apple Watch SE

Posted on Dec 25, 2021 1:19 AM

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Answer 1

jjtigs

Level 1

8 points

Jan 9, 2022 2:34 PM in response to Nicholas_B2

I have the same problem and I followed the advice provided and my son’s iPad is now not showing up on my iPhone. He is under 13 so I set up an Apple ID for him under a family share account linked back to my Apple ID.

Initially the other day when I set it up it was showing up but now it’s not.

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Answer 2

KMB_12

Community Specialist

Dec 25, 2021 7:31 PM in response to jo-ann242

Hello jo-ann242.

Thanks for reaching out to Apple Support Communities. We see you're having some issues with finding your child's device in your device list, and we'd like to help. From here, make sure both devices are updated: Update your iPhone, iPad, or iPod touch

This link can help with updating the Apple Watch: Update your Apple Watch

If both are updated, try and restart both devices and let us know if that helps: Restart your Apple Watch and Restart your iPhone

Regards.

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Answer 3

Dec 27, 2021 12:37 PM in response to jo-ann242

Thanks for reaching out again, kareng12.

From here, we'd recommend reaching out to Apple Support: Contact Apple Support

Take care.

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Answer 4

jo-ann242 Author

Level 1

13 points

Dec 25, 2021 8:53 PM in response to KMB_12

All devices are updated, have been restarted - has not helped.

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