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apple tv on samsung freezes with grey screen

apple tv on samsung freezes with grey screen....I cannot get a login screen

QRQ900B,

Posted on Dec 25, 2021 2:04 PM

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Question marked as Apple recommended

Likely a poor network connection of the Apple TV app is corrupt.


For the network:


·      Unplug Modem from it’s power source for 2-3 minutes and then plug it back in.

·      Unplug Router from it’s power source for 2-3 minutes and then plug it back in.

·      Unplug TV from it’s power source for 2-3 minutes and then plug it back in and retest the system.


If the above does not work, then remove the Apple TV App, do step 1 and then re-download the Apple TV App and retest.

Posted on Dec 25, 2021 4:03 PM

1 reply
Question marked as Apple recommended

Dec 25, 2021 4:03 PM in response to Bludvls1

Likely a poor network connection of the Apple TV app is corrupt.


For the network:


·      Unplug Modem from it’s power source for 2-3 minutes and then plug it back in.

·      Unplug Router from it’s power source for 2-3 minutes and then plug it back in.

·      Unplug TV from it’s power source for 2-3 minutes and then plug it back in and retest the system.


If the above does not work, then remove the Apple TV App, do step 1 and then re-download the Apple TV App and retest.

apple tv on samsung freezes with grey screen

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