Im not able to sign into CoxWiFi

I'VE GOT THE FIX!!!

I fixed my very similar issue after troubleshooting the issue for 3 days! 

I figured it had to do with the device limit and I was able to brainstorm my suspicions with a cox rep tonight and we have successfully connected! 

I was in an almost exactly situation as you with devices that would once connect giving me the unexpected error message but working fine on 3 other devices.

PROBLEM: Hotspot is limited to connecting 3 devices PER USER (new hiccup = connected ever vs actively connected), up to 10 users per account, (and possibly 5 actively connected devices but this one seems to not be a problem) --- effectively allowing up to 30 devices to connect to cox if done correctly, using 1 account...over the "life" of the account (or for the 2 years it remembers the devices.

SOLUTION:

Go to your cox.com account

Log in to your Cox account

From the  tab, go to My Profile

Go down to the 3rd section (⇧ User Accounts) & there will be 2 options:

   Update Profile and Manage Users

Select Manage Users

From there, you will see Primary User with the previously working credentials

Below that, you will see the Secondary User section where you can Add User

They will ask you to generate a User ID & Password, as well as First Name, Last Name, Nickname, & a Recovery Email. (The same email used for recovery email can be reused for multiple secondary users accounts.)

You also have the option to allow this user to access all billing and payment areas or not.

After you fill in all parts, click Add Secondary User.

Now try to connect to to the hotspot with your aforementioned device using the NEW USER ID & Password when prompted to sign in to your Cox account & VOILA, it SHOULD connect to the hotspot without any pesky error message! 

Hope really this works for you too! 🤞🏼

It's a Cox Hotspot Generated Error Message, not apple related...I was getting the same message on the Nintendo Switch and Windows based laptop that all connected before. After creating extra secondary users, I was able to get all of them connected! Good Luck 😊

Hey Coffeee21,

Thanks for confirming. Does this occur if you try connecting through safe mode or a new user account? Test using the steps from the following links to verify:

How to use safe mode on your Mac

Set up users, guests, and groups on Mac 

This can help us determine if there is a setting or login item. 

Take care.

Hey there Coffeee21,

Thanks for reaching out to Apple Support Communities with this concern about joining the Wi-Fi network. To verify, is this a captive or public network? Make sure the network is using the settings from this resource:

Recommended settings for Wi-Fi routers and access points

If that doesn’t happen, let us know exactly what happens when you try to connect. Do you get any errors? We can use that to determine how to proceed.

Take care.

Hey Coffeee21,

In that case, you may want to reach out to Apple Support so they can look further into this with you:

Contact Apple Support

Take care.