You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't access "Photos" from Collage Maker program, which previously have on old MacBook Air

I have a new Macbookpro and have always accessed photos and its albums from Pearl Mountain, Picture Collage Maker but I in my new one I cant get access to them from there. I can find them in Pictures when I open finder, previously they were under their own TAB but are now within the picture TAB, Imt not sure how to move them from their either. Any help appreciated.Thanks

MacBook Pro 13″, macOS 10.15

Posted on Dec 25, 2021 8:13 PM

Reply
5 replies

Dec 26, 2021 2:24 AM in response to Jo.Morrish

Hi


I am a little confused by you saying you can access them from finder. Normally you can't access photos in the photos app from finder. And what do you mean by "picture TAB" (I assume you mean finder TAB which has the pictures folder open?). You aren't using "view package contents are you"?


Or do you have your photos saved as individual files and folders inside the pictures folder?



When you were previously able to access your photos, precisely how did this work?

Dec 26, 2021 8:38 AM in response to Jo.Morrish

OK - you are now talking about what is available in the user interface of the collage maker app - which few here will know anything about.


My best suggestion is to export the photos you need (using the photos app - file>export) to a temporary folder, and then access them from the collage maker app from that folder. Failing that, you'll need to get help from the developers of collage maker.

Can't access "Photos" from Collage Maker program, which previously have on old MacBook Air

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.