I can’t seem to add a payment method,it keeps saying it can’t verify the information

I can’t seem to successfully add a payment method ,it keeps saying it can’t verify the account information and I need to make purchases

Posted on Dec 25, 2021 10:36 PM

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Posted on Dec 26, 2021 8:27 AM

Review this document about what to do "If your payment method is declined in the App Store or iTunes Store" Click here --> https://support.apple.com/HT203005 It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is probably just checking with the system linking to your financial institution and asking if the payment method is valid. The system is providing a negative response. Make sure the name and address are entered exactly as it appears on your financial institution bills and that the 3 digit CVV is correct. Check with your financial institution about the status of your card.


Make sure this is one of the 'Payment methods that you can use with your Apple ID'; click here --> https://support.apple.com/HT202631 A solution may be to use a method from the same country as the store you are using, but Apple no longer states either way if this is a requirement (it used to say, "Make sure that the billing address for your payment method matches the billing address for your Apple ID" which was more helpful than saying nothing the way it currently does). Also read any footnotes in the document for a payment method. Unfortunately the list is somewhat general and does not list individual brands of cards (I guess there are too many and are constantly changing).


If you still have problems, contact official Apple Support. Click here --> https://support.apple.com/choose-country-region/ Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232


Click on this link to read an October 2021 notice 'About billing of subscriptions in India' --> https://support.apple.com/HT212781

2 replies
Question marked as Top-ranking reply

Dec 26, 2021 8:27 AM in response to utieyin

Review this document about what to do "If your payment method is declined in the App Store or iTunes Store" Click here --> https://support.apple.com/HT203005 It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is probably just checking with the system linking to your financial institution and asking if the payment method is valid. The system is providing a negative response. Make sure the name and address are entered exactly as it appears on your financial institution bills and that the 3 digit CVV is correct. Check with your financial institution about the status of your card.


Make sure this is one of the 'Payment methods that you can use with your Apple ID'; click here --> https://support.apple.com/HT202631 A solution may be to use a method from the same country as the store you are using, but Apple no longer states either way if this is a requirement (it used to say, "Make sure that the billing address for your payment method matches the billing address for your Apple ID" which was more helpful than saying nothing the way it currently does). Also read any footnotes in the document for a payment method. Unfortunately the list is somewhat general and does not list individual brands of cards (I guess there are too many and are constantly changing).


If you still have problems, contact official Apple Support. Click here --> https://support.apple.com/choose-country-region/ Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232


Click on this link to read an October 2021 notice 'About billing of subscriptions in India' --> https://support.apple.com/HT212781

Dec 25, 2021 11:13 PM in response to utieyin

Hi,


Sorry to hear you are having issues with managing payment methods on your Apple ID. Could you confirm the exact error message you receive, and where you receive it?


Are you trying to complete a purchase on your Apple ID, the card is primary payment on file, and you see ‘Verify’ or ‘Failed’ in red when viewing the card information?

  • Settings > Name > Media and Purchases > View Account > Manage Payments > click on the affected card, confirm the CVV code and billing address associated to that card, press done.


Are you trying to add the card to your Apple ID account, and you receive an alert prompting you to contact iTunes Support?

  • Confirm the information you entered for that card is correct, especially the billing address. The billing address associated to your card should match what is on file with your financial institution for that card. After you have confirmed it is correct, contact Apple Support for further assistance with adding the payment method.


Are you trying to add a card to Wallet for the use of Apple Pay and/or Apple Cash?

  • Make sure that the financial institution offers compatibility with Wallet & Apple Pay for that card type. If so, first contact your bank to confirm they are provisioning the card for use with Apple Pay . This must be done in order to complete the verification process, and link a card with Wallet.


The following resources should be able to assist in resolving your issue. If they do not, please reply with the exact error message and how to replicate/reproduce the issue so we can further troubleshoot.


Hope this helps.


Resources




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I can’t seem to add a payment method,it keeps saying it can’t verify the information

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