How can I reset encryption password for iphone backup?

Hi Kceyleb,

Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with restoring an encrypted backup. We're happy to provide some information to assist.

You started from an excellent resource About encrypted backups on your iPhone, iPad, or iPod touch It states you can make a new encrypted backup after resetting the network settings.

"If you can’t remember the password for your encrypted backup

You can’t restore an encrypted backup without its password. With iOS 11 or later or iPadOS, you can make a new encrypted backup of your device by resetting the password.

1. On your device, go to Settings > General > Transfer or Reset [Device] > Reset.
2. Tap Reset Network Settings and enter your device passcode.
3. Follow the steps to reset your settings. This won't affect your user data or passwords, but it will reset settings like display brightness, Home Screen layout, and wallpaper. It also removes your encrypted backup password.
4. Connect your device to the Finder or iTunes again and create a new encrypted backup using the steps above."

If you've reset the network settings and the issue continues, test a normal restart of your computer. We also recommend checking to ensure iTunes is up to date. Update to the latest version of iTunes

Should the issue continue reach out to Apple Support to further assist.

Contact Apple Support

Contact Apple for support and service

Cheers!

I have exactly the same problem. Run through all the steps, tried it several times and still, I can´t create a new password and a new backup. it´s frustrating and there seems to be no help from Apple OTHER than buying iCloud storage (which makes me think if that is just their strategy)

Hi Kceyleb,

We recommend trying the reset again and testing. If the issue continues you can create backups using iCloud moving forward.

How to back up your iPhone, iPad, and iPod touch with iCloud

The third-party article here has some helpful information and options as well as it mentions using the "Reset All Settings" options versus resetting the network setting: How to recover a lost iPhone backup password — 5 ways

Best!

Hi Kceyleb,

It's completely up to you on how you wish to continue. Resetting all settings is a less invasive step than a full restore.

You can view information about the resets here: Return iPhone settings to their defaults

If you choose to restore your data, be sure you have your Apple ID and or iCloud account passwords to set up your device after the restore.

Restore your iPhone, iPad, or iPod to factory settings

However, if you continue to have any issues, reach out to the nearest Apple Support team in your region using the links previously provided.

Take care!

Great! This worked! Thank you, Kceyleb!! :-)

Me too

Hi Kceyleb,

Thanks for the information. To clarify, on your iPhone before connecting to iTunes did you reset the network settings? If so, don't uncheck the encrypted backup option, however choose the "Change Password..." button and continue.

Best!