I forgot the password for my backup encryption and have followed the steps described by Apple here: https://support.apple.com/en-us/HT205220
But nothing changes. The itunes interface still shows only the option to enter or change the previous encryption password.
What am I getting wrong?
Thanks in advance for your help.
iPhone 11, iOS 15
Hi Laura,
I finally figured it out (just a few days ago).
The direction originally given by Apple to 'Reset Network Settings' does not work.
What I did instead was 'Reset All Settings'. After doing this, I connected the phone back to my PC and could create new backups without encryption, and even did a new encrypted backup.
PS: I deleted the previous encrypted backup from my PC via iTunes, just in case. But I wouldn't know if was necessary or not, before connecting the phone after the reset.
Hi Laura,
I finally figured it out (just a few days ago).
The direction originally given by Apple to 'Reset Network Settings' does not work.
What I did instead was 'Reset All Settings'. After doing this, I connected the phone back to my PC and could create new backups without encryption, and even did a new encrypted backup.
PS: I deleted the previous encrypted backup from my PC via iTunes, just in case. But I wouldn't know if was necessary or not, before connecting the phone after the reset.
Hi Kceyleb,
Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with restoring an encrypted backup. We're happy to provide some information to assist.
You started from an excellent resource About encrypted backups on your iPhone, iPad, or iPod touch It states you can make a new encrypted backup after resetting the network settings.
"If you can’t remember the password for your encrypted backup
You can’t restore an encrypted backup without its password. With iOS 11 or later or iPadOS, you can make a new encrypted backup of your device by resetting the password.
If you've reset the network settings and the issue continues, test a normal restart of your computer. We also recommend checking to ensure iTunes is up to date. Update to the latest version of iTunes
Should the issue continue reach out to Apple Support to further assist.
Contact Apple for support and service
Cheers!
Hi Kceyleb,
We recommend trying the reset again and testing. If the issue continues you can create backups using iCloud moving forward.
How to back up your iPhone, iPad, and iPod touch with iCloud
The third-party article here has some helpful information and options as well as it mentions using the "Reset All Settings" options versus resetting the network setting: How to recover a lost iPhone backup password — 5 ways
Best!
Hi Kceyleb,
Thanks for the information. To clarify, on your iPhone before connecting to iTunes did you reset the network settings? If so, don't uncheck the encrypted backup option, however choose the "Change Password..." button and continue.
Best!
Thanks for your response.
Please see attached screenshot after resetting my iphone and re-launching iTunes. While it no longer shows the old backups, it still has no option for me to create New Backups. When I uncheck the encrypted backup option, I am still asked for the password, which I can't remember.
As for support, there's no option for Nigeria in the list of covered countries...
[Image Edited by Moderator to Remove Serial Number]
Hi Kceyleb,
It's completely up to you on how you wish to continue. Resetting all settings is a less invasive step than a full restore.
You can view information about the resets here: Return iPhone settings to their defaults
If you choose to restore your data, be sure you have your Apple ID and or iCloud account passwords to set up your device after the restore.
Restore your iPhone, iPad, or iPod to factory settings
However, if you continue to have any issues, reach out to the nearest Apple Support team in your region using the links previously provided.
Take care!
I have exactly the same problem. Run through all the steps, tried it several times and still, I can´t create a new password and a new backup. it´s frustrating and there seems to be no help from Apple OTHER than buying iCloud storage (which makes me think if that is just their strategy)
Yes, I reset the network settings. I clicked to 'Change password' as directed, but it still asks me for the old password before a new one can be set
Thanks for all the response, but, perhaps lastly, will a factory reset be worth trying?
I would really prefer local backups.
Thank you for the input, however, I am out of options as Reset All Settings hasn't worked for me.
Great! This worked! Thank you, Kceyleb!! :-)
Me too
How can I reset encryption password for iphone backup?
