Unable to set-up Face ID

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Unable to set-up Face ID

Unable to set-up Face ID……I get as far as “place your face in the frame” !! I cannot get past this step. Thank you

iPhone XR

Posted on Dec 26, 2021 7:18 AM

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Answer 1

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SravanKrA

Community+ 2024

Level 10

411,950 points

Dec 26, 2021 8:07 AM in response to BruisedApple2021Mac

If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID &Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again.

If Face ID isn't working on your iPhone or iPad Pro - Apple ...

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Answer 2

ChrisJ4203

Level 10

230,479 points

Dec 26, 2021 5:22 PM in response to BruisedApple2021Mac

Use the Get Support link a the top of the page here to contact Apple Support. Alternatively, if you have an Apple Store close by, use this link to make a Genius Bar appointment at the Apple Store and have the device examined by a Genius. They will explain your options from there. Genius Bar Reservation and Apple Support Options - Apple

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Answer 3

Dec 26, 2021 5:08 PM in response to SravanKrA

I have reset Face ID and it does not work.

I am Unable to set-up Face ID……I get as far as “place your face in the frame” !! I cannot get past this step.

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Unable to set-up Face ID

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