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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Installing new Apple update has just completely crashed my Mac (it was doing fine). Thank you for that.
how do I solve this? Tried the usual (switching off and on etc).
why would you ask me to install an update that ruins my computer (not to mention the work I cannot do)?
MacBook Air
We didn't ask you to do anything. We're all end users like yourself here.
Please read the following user tip and restate your question/problem in detail:
Writing an Effective Apple Support Communities Question - Apple Community
Describe in detail the problems you're having. Also what is the model year of your MBA and how much memory and storage does it have?
Force shutdown by any mean necessary including the Power Button. Connect the charger and not external drives attached. Restart and Immediately hold SHIFT key until Apple Logo appears. Then, release. This is Safe Mode and will do a repair Disk, clear cache files and only load Apple Software. The Boot Up will be slow.
This may or may not allow the upgrade process to complete - hopefully successfully.
What specific model Mac?
Does the Mac show any life?
If no signs of live it is very likely it can be revived using another suitable Mac using:
Revive or restore an Intel-based Mac using Apple Configurator 2 - Apple Support (CA)
Sorry. My first time on this forum. Thought I was sending something to Apple.
MacBook Air A1466
I downloaded the upgrade and proceeded to install.
now looking at black screen with white Apple logo and a white bar stuck at 10%.
tried restarting. Landed me in the same spot.
cooling fan started blowing after a while. Computer is quite warm. No progress though.
thanks for your help
Welcome and Thank you too.
Do come back to the ASC Forums, in the future, if / or when additional question may arise
This worked. Eternally grateful!
Update
