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User profile for user: becker14
becker14 Author
User level: Level 1
8 points

Apple ID Not Working on MacBook Air After Multiple Fix Attempts

Last week, I updated my Macbook Air to Monterey. Since the update, every time I try to log into iMessage, I get "An unknown error occurred" message. When I try to log into FaceTime, the fields simply reset and are blank again with no error message at all.


In an attempt to fix the problem, I tried signing out of my Apple ID in System Preferences. Now, it also just resets the Apple ID/password fields with no error message.


I have already:

-Restarted the computer several times

-Started the computer in safe mode, and I was still unable to sign in to anything

-Had someone else try to sign in using their Apple ID, and it didn't work

-Confirmed that my Apple ID and password are correct by logging in icloud.com with no issue


MacBook Air

Posted on Dec 26, 2021 9:36 AM

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User profile for user: becker14
becker14 Author
User level: Level 1
8 points

Jan 1, 2022 9:59 AM in response to becker14

    Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

        Details: Exact match found in the legitimate list - probably OK

 

    Launchd: /Library/LaunchDaemons/com.avira.security.migratord.plist

        Executable: /Library/Application Support/Avira/MigratorUIAgent.app/Contents/XPCServices/migratord.xpc/Contents/MacOS/migratord

 

    Running app: /Library/Printers/Brother/Utilities/Server/NETserver.app/Contents/MacOS/NETserver

    Running app: /Library/Printers/Brother/Utilities/Server/USBserver.app/Contents/MacOS/USBserver

 

    Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

 

    Apps: 6

 

Old Applications:

    16 x86-only apps

 

Kernel Extensions:

    /Applications/Disk Drill.app

        [Not Loaded] SecureDisk.kext - com.cleverfiles.SecureDisk (Justin Johnson, 1.0 - SDK 10.14)

        [Not Loaded] SecureDisk_11.kext - com.cleverfiles.SecureDisk-11 (Justin Johnson, 1.0 - SDK 10.16)

 

    /Library/Extensions

        [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (HP Inc., 3.4.0)

        [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (Canon Inc., 10.75.21 - SDK 10.8)

        [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (Canon Inc., 16.0.10 - SDK 10.9)

 

System Launch Daemons:

    [Not Loaded] 37 Apple tasks

    [Loaded] 201 Apple tasks

    [Running] 136 Apple tasks

    [Other] 2 Apple tasks

 

System Launch Agents:

    [Not Loaded] 16 Apple tasks

    [Loaded] 191 Apple tasks

    [Running] 142 Apple tasks

    [Other] One Apple task

 

Launch Daemons:

    [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-12-26)

    [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-12-26)

    [Loaded] com.avira.security.migratord.plist (? 799cf53e - installed 2021-12-26)

    [Running] com.cleverfiles.cfbackd.plist (Justin Johnson - installed 2021-12-26)

    [Other] com.examsoft.softest.service.plist (? b6fbbf8f - installed 2021-12-26)

    [Loaded] com.extegrity.NoInternetDuringExam.plist (? 6355c2c5 - installed 2021-12-26)

    [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2021-12-26)

    [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2021-12-26)

    [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-12-26)

    [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-12-26)

    [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-12-26)

    [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2021-12-26)

    [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-12-26)

    [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-05-17)

 

Launch Agents:

    [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-12-26)

    [Other] com.avira.security.migrator.plist (? 8a398062 - installed 2021-12-26)

    [Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2021-12-26)

    [Loaded] com.examsoft.softest.plist (? 333f02d7 - installed 2021-12-26)

    [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2021-12-26)

    [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-12-26)

    [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-12-26)

 

User Launch Agents:

    [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-09-05)

    [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-10-10)

    [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-26)

    [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-26)

    [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-09-05)


User Login Items: [Running] Dropbox (Dropbox, Inc. - installed 2021-12-26) Application /Applications/Dropbox.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-12-26) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-12-26) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] StartUpHelper (Spotify - installed 2021-12-26) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2017-12-26) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-12-26) AdobePDFViewer: 19.010.20099 (Adobe Systems, Inc. - installed 2021-12-26) PepperFlashPlayer: 32.0.0.465 (Adobe Inc. - installed 2020-12-08) SharePointBrowserPlugin: 14.7.3 (? - installed 2021-12-26) Backup: Time Machine Not Configured! Performance: System Load: 1.93 (1 min ago) 2.68 (5 min ago) 2.47 (15 min ago) Nominal I/O speed: 0.96 MB/s File system: 120.06 seconds (timed out) Write speed: 603 MB/s Read speed: 1002 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 7 % Idle: 89 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Google Chrome Helper (Renderer) (14) 30.67 % (Google, Inc.) WindowServer 29.62 % (Apple) Google Chrome 16.84 % (Google, Inc.) Google Chrome Helper (GPU) 15.14 % (Google, Inc.) kernel_task 13.37 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (14) 1.21 GB (Google, Inc.) kernel_task 168 MB (Apple) Google Chrome 121 MB (Google, Inc.) MTLCompilerService (12) 64 MB (Apple) Google Chrome Helper (GPU) 64 MB (Google, Inc.) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 2 MB / 64 KB (Apple) Dropbox 17 KB / 94 KB (Dropbox, Inc.) trustd 55 KB / 8 KB (Apple) AddressBookSourceSync 14 KB / 6 KB (Apple) com.apple.iCloudHelper 8 KB / 4 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 9 (Apple) Google Chrome 3 (Google, Inc.) Google Chrome Helper (GPU) 3 (Google, Inc.) Google Chrome Helper (Renderer) (14) 3 (Google, Inc.) Google Chrome Helper (4) 1 (Google, Inc.) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 33 MB Used RAM: 3.02 GB Cached files: 973 MB Available RAM: 1005 MB Swap Used: 193 MB Software Installs (past 60 days): Install Date Name (Version) 2021-11-22 Microsoft Office Licensing Helper (0) 2021-12-13 Mobile Device (1.0.0.0) 2021-12-13 macOS Monterey (12.0.1) 2021-12-13 macOS 12.0.1 (12.0.1) 2021-12-13 MRTConfigData (1.85) 2021-12-13 Core Services Application Configuration Data 12.0 (120.73) 2021-12-17 XProtectPlistConfigData (2153) 2021-12-23 Microsoft AutoUpdate (4.42.21121100) 2021-12-23 Microsoft Excel (16.56.21121100) 2021-12-23 Microsoft OneNote (16.56.21121100) 2021-12-23 Microsoft PowerPoint (16.56.21121100) 2021-12-23 Microsoft Word (16.56.21121100) 2021-12-26 macOS 12.1 (12.1) Clean up: /Library/LaunchAgents/com.avira.security.migrator.plist /Library/Application Support/Avira/MigratorUIAgent.app/Contents/MacOS/MigratorUIAgent Executable not found Diagnostics Information (past 7-30 days): End of report



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User profile for user: Eric Root
Eric Root
User level: Level 10
684,855 points

Dec 26, 2021 1:21 PM in response to becker14

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. 


Isolating an issue by using another user account 

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,855 points

Dec 28, 2021 10:49 AM in response to becker14

It may not help, but try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


https://etrecheck.com

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User profile for user: becker14
becker14 Author
User level: Level 1
8 points

Jan 1, 2022 9:55 AM in response to Eric Root

EtreCheckPro version: 6.5.5 (6F024)

Report generated: 2022-01-01 12:51:24

Download EtreCheckPro from https://etrecheck.com

Runtime: 7:05

Performance: Poor

 

Problem: Other problem

 

Major Issues:

    Anything that appears on this list needs immediate attention.

 

    Unsigned files - There are unsigned software files installed that could be adware and should be reviewed.

 

Minor Issues:

    These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

 

    SSD too slow - SSD is showing poor performance.

    No Time Machine backup - Time Machine backup not found.

    Clean up - There are orphan files that could be removed.

    Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.

    System modifications - There are a large number of system modifications running in the background.

    x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system.

    Limited drive access - More information may be available with Full Drive Access.

    Kernel extensions present - This computer has kernel extensions that may not work in the future.

 

Hardware Information:

    MacBook Air (13-inch, Early 2015)

    MacBook Air Model: MacBookAir7,2

    1.6 GHz Dual-Core Intel Core i5 (i5-5250U) CPU: 2-core

    4 GB RAM - Not upgradeable

        BANK 0/DIMM0 - 2 GB DDR3 1600

        BANK 1/DIMM0 - 2 GB DDR3 1600

    Battery: Health = Normal - Cycle count = 559

 

Video Information:

    Intel HD Graphics 6000 - VRAM: 1536 MB

        Color LCD 1440 x 900

 

Drives:

    disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes)

    Internal PCI 5.0 GT/s x4 Serial ATA

        disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

        disk0s2 [APFS Container] 250.79 GB

            disk1 [APFS Virtual drive] 250.79 GB (Shared by 6 volumes)

                disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 161.53 GB used)

                disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 303 MB used)

                disk1s3 - Recovery (APFS) [Recovery] (Shared - 1.10 GB used)

                disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)

                disk1s5 (APFS) [APFS Container] (Shared - 15.75 GB used)

                    disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.75 GB used)

                disk1s6 - Update (APFS) (Shared - 926 KB used)

 

Mounted Volumes:

    disk1s1 - Macintosh HD - Data [APFS Virtual drive]

        250.79 GB (Shared - 161.53 GB used, 69.94 GB available, 69.82 GB free)

        APFS

        Mount point: /System/Volumes/Data

        Encrypted

 

    disk1s2 - Preboot [APFS Preboot]

        250.79 GB (Shared - 303 MB used, 69.82 GB free)

        APFS

        Mount point: /System/Volumes/Preboot

 

    disk1s4 - VM [APFS VM]

        250.79 GB (Shared - 2.15 GB used, 69.82 GB free)

        APFS

        Mount point: /System/Volumes/VM

 

    disk1s5s1 - Macintosh HD [APFS Snapshot]

        250.79 GB (Shared - 15.75 GB used, 69.94 GB available, 69.82 GB free)

        APFS

        Mount point: /

        Read-only: Yes

 

    disk1s6 - Update

        250.79 GB (Shared - 926 KB used, 69.82 GB free)

        APFS

        Mount point: /System/Volumes/Update

 

Network:

    Interface en0: Wi-Fi

        802.11 a/b/g/n/ac

    Interface bridge0: Thunderbolt Bridge

 

System Software:

    macOS Monterey 12.1 (21C52)

    Time since boot: About 4 days

 

Notifications:

    Google Chrome Helper (Alerts).app

        2 notifications

 

Security:

    Gatekeeper: App Store and identified developers

    System Integrity Protection: Enabled


    Antivirus software: Apple and Malwarebytes

 

Unsigned Files:

    Launchd: /Library/LaunchDaemons/com.extegrity.NoInternetDuringExam.plist

        Executable: /Library/PrivilegedHelperTools/com.extegrity.NoInternetDuringExam

        Details: Exact match found in the legitimate list - probably OK

 

    Launchd: /Library/LaunchAgents/com.examsoft.softest.plist

        Executable: /Applications/SofTest.app/Contents/MacOS/SofTest -launchd

        Details: Exact match found in the legitimate list - probably OK

 

    Launchd: /Library/LaunchDaemons/com.examsoft.softest.service.plist

        Executable: /Library/Application Support/SofTest/Service

        Details: Exact match found in the legitimate list - probably OK

 

    Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist

        Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver

        Details: Exact match found in the legitimate list - probably OK

 

    Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

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Apple ID Not Working on MacBook Air After Multiple Fix Attempts

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