Apple ID Not Working on MacBook Air After Multiple Fix Attempts

EtreCheckPro version: 6.5.5 (6F024)

Report generated: 2022-01-01 12:51:24

Download EtreCheckPro from https://etrecheck.com

Runtime: 7:05

Performance: Poor

Problem: Other problem

Major Issues:

    Anything that appears on this list needs immediate attention.

    Unsigned files - There are unsigned software files installed that could be adware and should be reviewed.

Minor Issues:

    These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

    SSD too slow - SSD is showing poor performance.

    No Time Machine backup - Time Machine backup not found.

    Clean up - There are orphan files that could be removed.

    Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.

    System modifications - There are a large number of system modifications running in the background.

    x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system.

    Limited drive access - More information may be available with Full Drive Access.

    Kernel extensions present - This computer has kernel extensions that may not work in the future.

Hardware Information:

    MacBook Air (13-inch, Early 2015)

    MacBook Air Model: MacBookAir7,2

    1.6 GHz Dual-Core Intel Core i5 (i5-5250U) CPU: 2-core

    4 GB RAM - Not upgradeable

        BANK 0/DIMM0 - 2 GB DDR3 1600

        BANK 1/DIMM0 - 2 GB DDR3 1600

    Battery: Health = Normal - Cycle count = 559

Video Information:

    Intel HD Graphics 6000 - VRAM: 1536 MB

        Color LCD 1440 x 900

Drives:

    disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes)

    Internal PCI 5.0 GT/s x4 Serial ATA

        disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

        disk0s2 [APFS Container] 250.79 GB

            disk1 [APFS Virtual drive] 250.79 GB (Shared by 6 volumes)

                disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 161.53 GB used)

                disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 303 MB used)

                disk1s3 - Recovery (APFS) [Recovery] (Shared - 1.10 GB used)

                disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)

                disk1s5 (APFS) [APFS Container] (Shared - 15.75 GB used)

                    disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.75 GB used)

                disk1s6 - Update (APFS) (Shared - 926 KB used)

Mounted Volumes:

    disk1s1 - Macintosh HD - Data [APFS Virtual drive]

        250.79 GB (Shared - 161.53 GB used, 69.94 GB available, 69.82 GB free)

        APFS

        Mount point: /System/Volumes/Data

        Encrypted

    disk1s2 - Preboot [APFS Preboot]

        250.79 GB (Shared - 303 MB used, 69.82 GB free)

        APFS

        Mount point: /System/Volumes/Preboot

    disk1s4 - VM [APFS VM]

        250.79 GB (Shared - 2.15 GB used, 69.82 GB free)

        APFS

        Mount point: /System/Volumes/VM

    disk1s5s1 - Macintosh HD [APFS Snapshot]

        250.79 GB (Shared - 15.75 GB used, 69.94 GB available, 69.82 GB free)

        APFS

        Mount point: /

        Read-only: Yes

    disk1s6 - Update

        250.79 GB (Shared - 926 KB used, 69.82 GB free)

        APFS

        Mount point: /System/Volumes/Update

Network:

    Interface en0: Wi-Fi

        802.11 a/b/g/n/ac

    Interface bridge0: Thunderbolt Bridge

System Software:

    macOS Monterey 12.1 (21C52)

    Time since boot: About 4 days

Notifications:

    Google Chrome Helper (Alerts).app

        2 notifications

Security:

    Gatekeeper: App Store and identified developers

    System Integrity Protection: Enabled

    Antivirus software: Apple and Malwarebytes

Unsigned Files:

    Launchd: /Library/LaunchDaemons/com.extegrity.NoInternetDuringExam.plist

        Executable: /Library/PrivilegedHelperTools/com.extegrity.NoInternetDuringExam

        Details: Exact match found in the legitimate list - probably OK

    Launchd: /Library/LaunchAgents/com.examsoft.softest.plist

        Executable: /Applications/SofTest.app/Contents/MacOS/SofTest -launchd

        Details: Exact match found in the legitimate list - probably OK

    Launchd: /Library/LaunchDaemons/com.examsoft.softest.service.plist

        Executable: /Library/Application Support/SofTest/Service

        Details: Exact match found in the legitimate list - probably OK

    Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist

        Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver

        Details: Exact match found in the legitimate list - probably OK

    Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

I'm not running a VPN. I do have an anti-virus on my computer though (Malwarebytes).

I tried creating another admin account, and I was able to log into iMessage on that account.

    Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

        Details: Exact match found in the legitimate list - probably OK

    Launchd: /Library/LaunchDaemons/com.avira.security.migratord.plist

        Executable: /Library/Application Support/Avira/MigratorUIAgent.app/Contents/XPCServices/migratord.xpc/Contents/MacOS/migratord

    Running app: /Library/Printers/Brother/Utilities/Server/NETserver.app/Contents/MacOS/NETserver

    Running app: /Library/Printers/Brother/Utilities/Server/USBserver.app/Contents/MacOS/USBserver

    Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

    Apps: 6

Old Applications:

    16 x86-only apps

Kernel Extensions:

    /Applications/Disk Drill.app

        [Not Loaded] SecureDisk.kext - com.cleverfiles.SecureDisk (Justin Johnson, 1.0 - SDK 10.14)

        [Not Loaded] SecureDisk_11.kext - com.cleverfiles.SecureDisk-11 (Justin Johnson, 1.0 - SDK 10.16)

    /Library/Extensions

        [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (HP Inc., 3.4.0)

        [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (Canon Inc., 10.75.21 - SDK 10.8)

        [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (Canon Inc., 16.0.10 - SDK 10.9)

System Launch Daemons:

    [Not Loaded] 37 Apple tasks

    [Loaded] 201 Apple tasks

    [Running] 136 Apple tasks

    [Other] 2 Apple tasks

System Launch Agents:

    [Not Loaded] 16 Apple tasks

    [Loaded] 191 Apple tasks

    [Running] 142 Apple tasks

    [Other] One Apple task

Launch Daemons:

    [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-12-26)

    [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-12-26)

    [Loaded] com.avira.security.migratord.plist (? 799cf53e - installed 2021-12-26)

    [Running] com.cleverfiles.cfbackd.plist (Justin Johnson - installed 2021-12-26)

    [Other] com.examsoft.softest.service.plist (? b6fbbf8f - installed 2021-12-26)

    [Loaded] com.extegrity.NoInternetDuringExam.plist (? 6355c2c5 - installed 2021-12-26)

    [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2021-12-26)

    [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2021-12-26)

    [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-12-26)

    [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-12-26)

    [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-12-26)

    [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2021-12-26)

    [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-12-26)

    [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-05-17)

Launch Agents:

    [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-12-26)

    [Other] com.avira.security.migrator.plist (? 8a398062 - installed 2021-12-26)

    [Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2021-12-26)

    [Loaded] com.examsoft.softest.plist (? 333f02d7 - installed 2021-12-26)

    [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2021-12-26)

    [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-12-26)

    [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-12-26)

User Launch Agents:

    [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-09-05)

    [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-10-10)

    [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-26)

    [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-26)

    [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-09-05)