I have a new iPhone 13 Pro. While watching videos, a message pops up saying something like “we are unable to add this event to your calendar. “. I have not asked the phone to add anything to my calendar.
Also, in many apps and videos,the people are ghost like. They are basically unrecognizable.
iPhone 13 Pro
Hi Dr-Jeckle,
It appears that you're countering a couple issues with your new iPhone 13 Pro, one being that you are seeing a message about an event that cannot be added to a calendar, along with quality issues for photos or videos of people.
Do you only get that message alert when watching videos? If yes, does it happen with any videos you watch or specific videos from a specific app? Do you have any accounts on your iPhone 13 Pro that you sync your calendar or any calendar to? Additional details can possibly help determine what might be going on and next steps. If you haven't already, you can see if restarting your iPhone may help: Restart your iPhone It can seem like a simple step, but it can sometimes help resolve issues. You may also want to check out the following article about brightness and color temperature of your iPhone, which may also help: Adjust the brightness and color temperature on your iPhone, iPad, or iPod touch
Best wishes to you.
Hi claire504,
I want to thank you for the time you spent trying to help me solve the issues with my new iPhone 13 Pro. Before I saw your reply, I found a video on YouTube named something like “23 settings that should be changed on a new iPhone 13 Pro.” After several views and reviews, and making the recommended changes, my new phone looks like and works like my traded-in iPhone X, but faster and with a longer daily battery life.
Dr-Jeckle,
We're glad that you were able to adjust settings of your iPhone 13 Pro and see improvements.
Thank you for using Apple Support Communities.
Take care!
Pop up and ghost like people in some videos.
