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Partial Screen Greying

I have noticed that when I charge my new iphone 13 Pro Max, the bottom 3/4 of the screen has a grey overlay, is the best way I can describe it. Like you put a grey piece of film over the phone. Everything still works, the icons are still colored, and the items move under the shaded area when scrolling. Turning the phone horizontal doesn't change the position of the shading. If I restart the phone, the shading goes away until the next time I charge it. Then it's back. I reset all settings and that didn't solve the problem. Any ideas?

iPhone 13 Pro Max

Posted on Dec 26, 2021 5:22 PM

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Question marked as Top-ranking reply

Posted on Dec 30, 2021 12:40 PM

I haven't used the cable that came with the phone since Apple apparently felt it was not necessary to include the adapter for the new cable, a strange decision in my eyes. I have been using a cable and adapter from my last phone. By way of update, beginning 12/28, when I would restart my phone, the shading would be gone when the very first screen came up with my wallpaper. However, when that initial screen closed after maybe 5 seconds and I pushed the lock button to open it again, the shading was there. At that point, in case it was going to continue downhill, I asked Verizon to send me another phone, which is arriving today, and this one is going back for someone else to try to figure out. My one fear is that it is something software related that will survive the backup but I'll update if that proves to be the case. I sure hope not!

Here is a picture of the shading I am referring to. It starts right under Nicholas_B2 and covers that rest of the screen going down. Sorry about the large image. I had to take a picture of my phone to show it because, in another strange twist, I discovered that a screenshot on the phone didn't show the shading when viewed on another device. That's why I said it is like putting a piece of cellophane over the screen. A screenshot will scroll under the shading and appear normal when it moves out from under the shaded area and have no shading if emailed or texted to another device.

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Dec 30, 2021 12:40 PM in response to Nicholas_B2

I haven't used the cable that came with the phone since Apple apparently felt it was not necessary to include the adapter for the new cable, a strange decision in my eyes. I have been using a cable and adapter from my last phone. By way of update, beginning 12/28, when I would restart my phone, the shading would be gone when the very first screen came up with my wallpaper. However, when that initial screen closed after maybe 5 seconds and I pushed the lock button to open it again, the shading was there. At that point, in case it was going to continue downhill, I asked Verizon to send me another phone, which is arriving today, and this one is going back for someone else to try to figure out. My one fear is that it is something software related that will survive the backup but I'll update if that proves to be the case. I sure hope not!

Here is a picture of the shading I am referring to. It starts right under Nicholas_B2 and covers that rest of the screen going down. Sorry about the large image. I had to take a picture of my phone to show it because, in another strange twist, I discovered that a screenshot on the phone didn't show the shading when viewed on another device. That's why I said it is like putting a piece of cellophane over the screen. A screenshot will scroll under the shading and appear normal when it moves out from under the shaded area and have no shading if emailed or texted to another device.

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Dec 27, 2021 11:57 AM in response to jamcewan

Hello jamcewan,


Thanks for reaching out to Apple Support Communities. Upon review of your post, it seems that you have noticed a discoloration on the bottom half of your screen while it is charging. We can see why you’d want this taken care of, so let us help from here! Here are a few things to consider and check into for this issue:


  • Has your iPhone been restarted recently? If not, do so: Restart your iPhone
  • Are you using a case or screen protector? Test with them off, if so.
  • Have you tried charging with a different cable and in a different outlet? Make sure to use only original or authorized charging equipment.
  • Are you charging your iPhone in a very hot or cold environment? Learn more about that here: If your iPhone, iPad, or iPod touch gets too hot or too cold. 


Please let us know if you have follow up questions, so we can continue assisting. Take care!

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Dec 27, 2021 9:04 PM in response to judysings

Thank you for your reply. It is not a what I would call a discoloration, it is a light grey shading, it appears AFTER I charge my phone, it goes away when I restart my phone. I have used both cable and cord to charge in normal temps and the shading is back within 15 seconds of beginning charging. It seems to me to be a software issue, since restarting the phone gives a normal screen until the next time it is charged.

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Dec 30, 2021 9:03 AM in response to jamcewan

Thanks for getting back with us about this, jamcewan. Are you using the original Apple charging cable that came with your iPhone? Is the behavior the same if you charge with an adapter and a power outlet, or with a USB port on a computer? If you're unsure, please test that and let us know the results.


Thanks and have a good rest of your day.

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Partial Screen Greying

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