You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

One of the AirPods doesn't work

I just bought a pair for a Christmas gift and the right one won’t work. We tried all the tips …



[Re-Titled by Moderator]

iPhone 12, iOS 15

Posted on Dec 26, 2021 6:13 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 26, 2021 6:22 PM

If your left or right AirPod isn't working


Learn what to do if your left or right AirPod doesn't play audio.


If there's no sound in one AirPod


  1. Make sure that your charging case is fully charged.
  2. Place both AirPods in your charging case and let them charge for 30 seconds.
  3. Open the charging case near your iPhone or iPad.
  4. Check the charge status on your iPhone or iPad to make sure that each AirPod is charging .
  5. Put both AirPods in your ears.
  6. Play audio to test both AirPods.
  7. If an AirPod still isn't working, reset your AirPods.


If there's low volume in one AirPod


If your left or right AirPod isn't playing any sound, or if the volume is too quiet, follow these steps:


  1. Check the microphone and speaker mesh on each AirPod. 
  2. If you see any debris, clean your AirPods using the guidelines in this article, and see if that fixes the issue.
  3. Go to Settings > Accessibility > Audio/Visual > Balance, and make sure that the balance is set in the middle. 
1 reply
Question marked as Top-ranking reply

Dec 26, 2021 6:22 PM in response to tonie85

If your left or right AirPod isn't working


Learn what to do if your left or right AirPod doesn't play audio.


If there's no sound in one AirPod


  1. Make sure that your charging case is fully charged.
  2. Place both AirPods in your charging case and let them charge for 30 seconds.
  3. Open the charging case near your iPhone or iPad.
  4. Check the charge status on your iPhone or iPad to make sure that each AirPod is charging .
  5. Put both AirPods in your ears.
  6. Play audio to test both AirPods.
  7. If an AirPod still isn't working, reset your AirPods.


If there's low volume in one AirPod


If your left or right AirPod isn't playing any sound, or if the volume is too quiet, follow these steps:


  1. Check the microphone and speaker mesh on each AirPod. 
  2. If you see any debris, clean your AirPods using the guidelines in this article, and see if that fixes the issue.
  3. Go to Settings > Accessibility > Audio/Visual > Balance, and make sure that the balance is set in the middle. 

One of the AirPods doesn't work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.