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When I plug in my iPad to charge it starts charging, and then switches to not charging it actually says not charging next to the battery symbol. How do I get it to start charging again?

When I plug in my iPad to charge it starts charging, and then switches to not charging it actually says not charging next to the battery symbol. How do I get it to start charging again?

Posted on Dec 27, 2021 4:41 AM

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Question marked as Top-ranking reply

Posted on Dec 27, 2021 4:50 AM

Can your charger provide sufficient power? Most models of iPad require a Power Adapter rated at 12W (i.e., 2.4A @5V) or greater to reliably charge.


If your Power Adapter provides adequate power, these support pages should help with troubleshooting charging issues:


Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item.


If you continue to experience difficulties, you might be best advised to first seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

1 reply
Question marked as Top-ranking reply

Dec 27, 2021 4:50 AM in response to EthanGus

Can your charger provide sufficient power? Most models of iPad require a Power Adapter rated at 12W (i.e., 2.4A @5V) or greater to reliably charge.


If your Power Adapter provides adequate power, these support pages should help with troubleshooting charging issues:


Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item.


If you continue to experience difficulties, you might be best advised to first seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

When I plug in my iPad to charge it starts charging, and then switches to not charging it actually says not charging next to the battery symbol. How do I get it to start charging again?

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