Mac Startup Screen Frozen. Keyboard not working

I have a 2011 Mac and I recently got the brand new 2021 IMac, I switched over my stuff using iCloud, and then I tried to erase everything from my old Mac, I watched a video where it told me to erase Macintosh from disk Utility. I’ve always had issues with this Mac and now I’m stuck on this same keyboard and mouse screen, my mouse won’t move or work at all. The cursor is stuck in the corner. I’ve changed the batteries and everything. Has anyone else experience this, What can I do?

Posted on Dec 27, 2021 8:39 AM

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1 reply

Dec 28, 2021 9:01 AM in response to akira70

Hello akira70,


It looks like you're running into some issues using a keyboard and mouse so you can erase your Mac in recovery mode. Is that right? We're happy to assist.


First, make sure you've tried the steps here If you can't connect your Magic Keyboard, Magic Mouse, or Magic Trackpad to your Mac. If that doesn't help, do you happen to have an alternate keyboard and mouse you could try, or one that connects with USB?


Take care.

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Mac Startup Screen Frozen. Keyboard not working

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