I am not getting my outlook, snapshat, Instagram notifications when my phone is locked. I checked if my notifications were on and they are but I can’t make the problem go away. How can I fix this?
iPhone 11 Pro Max, iOS 15
Hello cristell1030,
We see you're having some issues getting notifications for a few apps, and we'd like to help with that.
Checking to ensure that the notifications were enabled was a good step to take. In Settings > Notifications > (app's name), be sure to also check that Lock Screen is enabled here to get them to show up on the Lock Screen.
Also, try checking to see if you have a Scheduled Summary enabled in Settings > Notifications. If so, try disabling this, and see if it helps.
Also, double-check to see if you have any Focus options enabled at the moment, if so try disabling them. Details on this here: Use Focus on your iPhone, iPad, or iPod touch
Try also connecting to a different internet connection to see if this helps. For example, if you're using cellular data, try connecting to Wi-Fi.
Cheers.
Hello cristell1030,
We see you're having some issues getting notifications for a few apps, and we'd like to help with that.
Checking to ensure that the notifications were enabled was a good step to take. In Settings > Notifications > (app's name), be sure to also check that Lock Screen is enabled here to get them to show up on the Lock Screen.
Also, try checking to see if you have a Scheduled Summary enabled in Settings > Notifications. If so, try disabling this, and see if it helps.
Also, double-check to see if you have any Focus options enabled at the moment, if so try disabling them. Details on this here: Use Focus on your iPhone, iPad, or iPod touch
Try also connecting to a different internet connection to see if this helps. For example, if you're using cellular data, try connecting to Wi-Fi.
Cheers.
I am not getting my outlook, snapshat, Instagram notifications when my phone is locked. How can I fix this?
