Poor Performance - MacBook Air - Beach Ball - Excessive Fan Use

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jungfrau2010 Author

Level 1

20 points

Poor Performance - MacBook Air - Beach Ball - Excessive Fan Use

Friends - I have a 2020 MacBook Air that has slow performance. The beach ball runs constantly and the fan volume picks up at times. I ran Apple Diagnostics with no issues. Please help. Reference the attached Etre Check Report.

Etre Check Report

GBs New MacBook Air 2021-12-26 EtreCheckPro version: 6.5.5 (6F024) Report generated: 2021-12-26 18:18:13 Download EtreCheckPro from https://etrecheck.com Runtime: 2:60 Performance: Excellent Problem: Computer is too slow Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvem ent. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by d efault in a future version of the operating system. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Air (Retina, 13-inch, 2020) MacBook Air Model: MacBookAir9,1 1.1 GHz Quad-Core Intel Core i5 (i5-1030NG7) CPU: 4-core 8 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 4 GB LPDDR4X 3733 BANK 2/ChannelB-DIMM0 - 4 GB LPDDR4X 3733 Battery: Health = Normal - Cycle count = 57 Video Information: Intel Iris Plus Graphics - VRAM: 1536 MB Color LCD (built-in) 2560 x 1600 Drives: disk0 - APPLE SSD AP0512N 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (Shared - 15.75 GB used) disk1s1s1 - G******************D (APFS) [APFS Snapshot] (Shared - 15.75 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 103.20 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 654 MB used) disk1s4 - Recovery (APFS) [Recovery] (Shared - 1.10 GB used) disk1s5 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s6 - Update (APFS) (Shared - 6 MB used) disk2 - WD Ext HDD 1021 2.00 TB External USB 480 Mbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - G**********y (Journaled HFS+) 2.00 TB (968.17 GB used) Mounted Volumes: disk1s1s1 - G******************D [APFS Snapshot] 499.96 GB (Shared - 15.75 GB used, 386.70 GB available, 378.02 GB free) APFS Mount point: / Page 1 GBs New MacBook Air 2021-12-26 Read-only: Yes disk1s2 - Macintosh HD - Data [APFS Virtual drive] 499.96 GB (Shared - 103.20 GB used, 386.70 GB available, 378.02 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s3 - Preboot [APFS Preboot] 499.96 GB (Shared - 654 MB used, 378.02 GB free) APFS Mount point: /System/Volumes/Preboot disk1s5 - VM [APFS VM] 499.96 GB (Shared - 1.07 GB used, 378.02 GB free) APFS Mount point: /System/Volumes/VM disk1s6 - Update 499.96 GB (Shared - 6 MB used, 378.02 GB free) APFS Mount point: /System/Volumes/Update disk2s2 - G**********y 2.00 TB (968.17 GB used, 1.03 TB free) Journaled HFS+ Mount point: /Volumes/G**********y Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.1 (21C52) Time since boot: About 9 hours Notifications: SongPop2.app one notification (one scheduled) DrCleanerProPlus.app one notification (one scheduled) Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and CleanMyMac Unsigned Files: Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper Details: Exact match found in the legitimate list - probably OK Apps: 3 Old Applications: Page 2 GBs New MacBook Air 2021-12-26 55 x86-only apps Kernel Extensions: /Library/Extensions [Not Loaded] ElmediaPlayer.kext - com.eltima.ElmediaPlayer.kext (1.58 - SDK 10.4) [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (EPSON, 2.0.0) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (Hewlett Packard, 5.25.1 - SDK 10.11) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (Hewlett Packard, 3.2.0) [Not Loaded] hp_Inkjet3_io_enabler.kext - com.hp.print.hpio.Inkjet3.kext (Hewlett Packard, 4.3.0 - SDK 10.10) [Not Loaded] hp_Inkjet4_io_enabler.kext - com.hp.print.hpio.Inkjet4.kext (Hewlett Packard, 4.4.0 - SDK 10.10) [Not Loaded] hp_Photosmart_io_enabler.kext - com.hp.print.hpio.Photosmart.kext (5.0.4 - SDK 10.8) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 185 Apple tasks [Running] 153 Apple tasks [Other] 2 Apple tasks System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 166 Apple tasks [Running] 168 Apple tasks [Other] One Apple task Launch Daemons: [Loaded] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2021-12-25) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-07-24) [Running] com.nordvpn.osx.helper.plist (TEFINKOM & CO S.A - installed 2020-04-09) [Loaded] com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 - installed 2021-12-25) [Other] org.tcpdump.chmod_bpf.plist (? a9f8244f - installed 2021-12-25) User Login Items: [Loaded] DSLoginItemHelper (App Store - installed 2021-12-25) Modern Login Item /Applications/Antivirus One.app/Contents/Library/LoginItems/DSLoginItemHelper.app [Not Loaded] Bitwarden Login Helper (App Store - installed 2021-12-25) Modern Login Item /Applications/Bitwarden.app/Contents/Library/LoginItems/Bitwarden Login Helper.app [Not Loaded] com.globaldelight.Boom3DMASHelper (App Store - installed 2021-12-25) Modern Login Item /Applications/Boom 3D.app/Contents/Library/LoginItems/com.globaldelight.Boom3DMASHelper.app [Not Loaded] Claquette Helper (App Store - installed 2021-12-25) Modern Login Item /Applications/Claquette.app/Contents/Library/LoginItems/Claquette Helper.app [Not Loaded] CleanMyMac-MAS Menu (App Store - installed 2021-12-25) Modern Login Item /Applications/CleanMyMac-MAS.app/Contents/Library/LoginItems/CleanMyMac-MAS Menu.app [Not Loaded] S8EX82NJP6.com.macpaw.CleanMyMac-mas.HealthMonitor (App Store - installed 2021-12-25) Modern Login Item /Applications/CleanMyMac-MAS.app/Contents/Library/LoginItems/CleanMyMac-MAS Menu.app/Contents/Library/ LoginItems/S8EX82NJP6.com.macpaw.CleanMyMac-mas.HealthMonitor.app Page 3 GBs New MacBook Air 2021-12-26 [Loaded] TCLoginItemHelperProPlus (App Store - installed 2021-12-25) Modern Login Item /Applications/DrCleanerProPlus.app/Contents/Library/LoginItems/TCLoginItemHelperProPlus.app [Not Loaded] HPPSDrMonitorHelper (App Store - installed 2021-12-17) Modern Login Item /Applications/HP Smart.app/Contents/Frameworks/HPDiagnosticKit.framework/Versions/A/Resources/Addons/HP Diagnose & Fix.app/Contents/Library/LoginItems/HPPSDrMonitorHelper.app [Running] Malwarebytes Browser Guard Updater (App Store - installed 2021-12-25) Modern Login Item /Applications/Malwarebytes Browser Guard.app/Contents/Library/LoginItems/Malwarebytes Browser Guard Updat er.app [Not Loaded] LaunchHelper (App Store - installed 2021-12-26) Modern Login Item /Applications/Memory Diag.app/Contents/Library/LoginItems/LaunchHelper.app [Loaded] MenuWeatherHelper (App Store - installed 2021-12-25) Modern Login Item /Applications/MenuWeather+.app/Contents/Library/LoginItems/MenuWeatherHelper.app [Not Loaded] Messenger Login Helper (App Store - installed 2021-12-25) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/Messenger Login Helper.app [Not Loaded] NordVPNLauncher (App Store - installed 2021-12-25) Modern Login Item /Applications/NordVPN IKE.app/Contents/Library/LoginItems/NordVPNLauncher.app [Not Loaded] ShazamHelper (App Store - installed 2021-12-25) Modern Login Item /Applications/Shazam.app/Contents/Library/LoginItems/ShazamHelper.app [Not Loaded] SpeedTestHelper (App Store - installed 2021-12-25) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Not Loaded] HP Device Monitor (Hewlett Packard - installed 2020-06-30) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manage r.app/Contents/Library/LoginItems/HP Device Monitor.app Audio Plug-ins: BoomAudio: 1.0.4 (Global Delight Technologies Pvt. Ltd - installed 2021-04-28) Backup: Skip System Files: No Auto backup: Yes Destinations: G**********y [Local] (Last used) Total size: 2.00 TB Total number of backups: 78 Oldest backup: 2020-09-14 15:19:31 Last backup: 2021-12-26 17:27:16 16 local snapshots Page 4 GBs New MacBook Air 2021-12-26 Oldest local snapshot: 2021-12-25 18:05:26 Last local snapshot: 2021-12-26 17:22:55 Performance: System Load: 2.99 (1 min ago) 4.22 (5 min ago) 4.50 (15 min ago) Nominal I/O speed: 0.08 MB/s File system: 18.19 seconds Write speed: 1305 MB/s Read speed: 1245 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 4 % Idle: 93 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 20.44 % (Apple) EtreCheckPro 13.22 % (Etresoft, Inc.) Antivirus One 9.22 % (App Store) kernel_task 3.50 % (Apple) DrCleanerProPlus 1.82 % (App Store) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 653 MB (Etresoft, Inc.) WindowServer 196 MB (Apple) DrCleanerProPlus 144 MB (App Store) Finder 118 MB (Apple) MTLCompilerService (9) 111 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) corespeechd 2 KB / 9 MB (Apple) mDNSResponder 833 KB / 525 KB (Apple) biometrickitd 635 KB / 132 KB (Apple) remoted 265 KB / 365 KB (Apple) rapportd 41 KB / 33 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Antivirus One 22 (App Store) WindowServer 11 (Apple) DrCleanerProPlus 1 (App Store) com.apple.AppleUserHIDDrivers 0 (Apple) bluetoothd 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 504 MB Used RAM: 4.47 GB Cached files: 3.04 GB Available RAM: 3.53 GB Swap Used: 181 MB Page 5 GBs New MacBook Air 2021-12-26 Software Installs (past 60 days): Install Date Name (Version) 2021-10-30 Gifski (2.19.3) 2021-11-04 Capo (4.3) 2021-11-09 General Knowledge Quiz (28) 2021-11-09 MRTConfigData (1.85) 2021-11-18 iMovie (10.3.1) 2021-11-23 Mahjong Solitaire Epic (2.4.5) 2021-11-23 Authenticator (3.9.1) 2021-11-27 NordVPN IKE (6.8.4) 2021-12-02 PDF Professional (2.9) 2021-12-02 Rakuten Cash Back (6.6.2) 2021-12-03 Fill (2.0.10) 2021-12-07 MILK Books (3.1) 2021-12-09 Malwarebytes Browser Guard (1.0.7) 2021-12-10 GIHO_TubeGet_Pro (0) 2021-12-10 VN (0.9.1) 2021-12-10 GarageBand (10.4.5) 2021-12-10 Bitwarden (1.30.0) 2021-12-13 Speedtest (1.24) 2021-12-13 Core Services Application Configuration Data 12.0 (120.73) 2021-12-13 Spectrum Analyzer (5.3.2) 2021-12-14 G App Launcher (24.4.0) 2021-12-14 PDF Reader Pro Lite (2.8.6) 2021-12-14 Cleaner One Pro (6.2.1) 2021-12-14 GIPHY CAPTURE (4.2) 2021-12-15 Msg Converter Pro (2.3.3) 2021-12-16 XProtectPlistConfigData (2153) 2021-12-17 HP Smart (13.3.0.1461) 2021-12-20 Antivirus One (3.7.4) 2021-12-20 AdBlock One (1.5.3) 2021-12-21 Textify (4.0) 2021-12-21 Unarchiver One (3.2) 2021-12-24 CleanMyMac-MAS (4.10.0) 2021-12-25 macOS 12.1 (12.1) 2021-12-26 Memory Diag (2.4.8) Clean up: /Library/LaunchDaemons/org.tcpdump.chmod_bpf.plist /usr/local/bin/chmod_bpf Executable not found Diagnostics Information (past 7-30 days): 2021-12-26 11:25:54 signpost_reporter - High CPU Use (2 times) Executable: /usr/libexec/signpost_reporter 2021-12-26 00:56:28 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/log-aggregated-2021-12-26-0 05628.ips - Crash 2021-12-25 00:41:15 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/log-aggregated-2021-12-25-0 04115.ips - Crash 2021-12-24 05:41:17 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/log-aggregated-2021-12-24-0 54117.ips - Crash 2021-12-23 00:52:34 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/log-aggregated-2021-12-23-0 Page 6 GBs New MacBook Air 2021-12-26 05234.ips - Crash 2021-12-22 00:14:01 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/log-aggregated-2021-12-22-0 01401.ips - Crash 2021-12-22 00:14:00 com.apple.WebKit.WebContent - High CPU Use (2 times) Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebCont ent.xpc/Contents/MacOS/com.apple.WebKit.WebContent 2021-12-21 00:56:33 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/log-aggregated-2021-12-21-0 05633.ips - Crash 2021-12-20 01:04:51 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/log-aggregated-2021-12-20-0 10451.ips - Crash End of report Page 7

Thanks in Advance!!

MacBook Air 13″, macOS 12.1

Posted on Dec 27, 2021 1:36 PM

Reply

Answer 1

Top-ranking reply

Old Toad

Level 10

212,123 points

Dec 31, 2021 11:08 AM in response to jungfrau2010

Malwarebytes is a good app and not detrimental to your system. It's one of the best protections you can have for adware and malware.

However, you've installed what most of the experienced contributors in these forums consider akin to malware: CleanMyMac.

Uninstall it according to the developer's instructions

Here's some additional food for thought:

There is no reason to ever install or run any 3rd party "cleaning", "optimizing", "speed-up", anti-virus, VPN or security apps on your Mac. This user tip describes what you need to know and do in order to protect your Mac: Effective defenses against malware and other threats - Apple Community.

There are no known viruses, i.e. self propagating, for Macs. There are, however, adware and malware which require the user to install although unwittingly most of the time thru sneaky links, etc.

Anti Virus developers try to group all types as viruses into their ad campaigns of fear. They do a poor job of the detecting and isolating the adware and malware. Since there are no viruses these apps use up a lot of system resources searching for what is non-existent and adversely affect system and app performance.

There is one app, Malwarebytes, which was developed by a long time contributor to these forums and a highly respected member of the computer security community, that is desshoigned solely to seek out adware and known malware and remove it. The free version is more than adequate for most users.

Also, unless you're using a true VPN tunnel, such as between you and your employer, school or bank's servers, they are useless from a privacy standpoint. Read these two articles: Public VPN's are anything but private and Former Malware Distributor Kape Technologies Now Owns ExpressVPN, CyberGhost, Private Internet Access, Zenmate, and a Collection of VPN “Review” Websites.

Reply

Answer 2

Mac_Cat

Level 1

99 points

Dec 27, 2021 1:49 PM in response to jungfrau2010

Your system has been crashing a lot, too.

I would remove stuff like Malwarebytes, unarchiver and MacCleaner, ASAP.

Check all of your other apps to make sure they are current and designed to run on Mac OS 12 (Monterey).

If you upgraded to Monterey recently, some of that high CPU usage may be iCloud and TimeMachine working hard because of all the new files they have to sync or backup. But, on my system, it was Malwarebytes that crashed it after the upgrade.

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Answer 3

steve626

Level 6

12,273 points

Dec 31, 2021 12:01 PM in response to jungfrau2010

You have the following installed that are likely conflicting with one another or with portions of the MacOS itself (others have already flagged several of these items):

CleanMyMac

DrCleanerProPlus

NordVPN

Antivirus One

DrCleanerPro alone appears to be using 22% of your Mac's energy and 9% of your Mac's cpu resources.

I would completely uninstall all of these, using uninstaller from the suppliers. You can always add them back one at a time if you must, checking for proper operations after each reinstall.

Also I suggest that you uninstall all your browser extensions, again, you can add them back in later.

Also for Malwarebytes, which is a good program, I suggest you remove its background checking and browser guard functions for now. Keep the Malwarebytes software, it will still scan your computer periodically, but the constant background running/checking has been reported to slow Macs down under certain circumstances.

After removing all this stuff, you can carefully add back items one at a time, testing after each, to make sure the issues have not returned with the latest install.