Can't see location of family member's device (watch)

Question

Level 1

10 points

Can't see location of family member's device (watch)

On my iPhone it shows as online, but 'not sharing location' even though his watch shows it as enabled. Note that I setup his watch as a family member using my iPhone, but his own appleID.

Posted on Dec 27, 2021 3:33 PM

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Answer 1

Jeff_W.

Community Specialist

Dec 28, 2021 12:00 PM in response to whidbey_rb

Hi whidbey_rb,

It seems you're trying to locate a family member and we can help.

On their Apple Watch, go to Settings > Privacy > Location Services, and make sure they have Location Services enabled and Share My Location enabled.

Let us know if turning that on helps.

Thanks for using the Apple Support Communities.

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Answer 2

Dec 29, 2021 9:38 AM in response to whidbey_rb

Hi whidbey_rb,

Try turning location off and back on.

If the issue continues, contact Apple Support for help:

Get Support

Thanks for using the Apple Support Communities.

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Answer 3

whidbey_rb Author

Level 1

10 points

Dec 28, 2021 12:23 PM in response to Jeff_W.

Hi Jeff_W,

Thanks for your reply. When I go to his Watch and navigate to Settings > Privacy (entered screen time PIN) > Location Services, I see that Share My Location is already enabled (as well as Location Services and Find My network). However, when I go to the Find My app on my iPhone, I still see his device as 'Not sharing location - Online'.

Other suggestions?

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Answer 4

whidbey_rb Author

Level 1

10 points

Dec 29, 2021 2:19 PM in response to Nicholas_B2

Hi Nicholas_B2 - I tried that and still have the problem. I also tried powering OFF the watch and then powering it back ON - but to no avail. I thought maybe it was a problem with my iPhone so I used Find My on my MacBook, but that didn't work either. I will contact Apple Support next. Thanks.

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Can't see location of family member's device (watch)

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