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My Face ID is not work anymore I need to get my Face ID back

My Face ID is not working anymore I won’t you to help me get it back

iPhone X, iOS 14

Posted on Dec 28, 2021 12:05 AM

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17 replies

Apr 1, 2022 11:56 PM in response to javari226

  1. Marc
  2. March 2, 2022 at 6:10 PM
  3. Apple told me I needed to replace my phone. Very disappointed this feature stopped working when my phone got wet. Very disappointed with apple, I was going to buy an M1 laptop and media creation workstation but I will stick with Windows.
  4. Reply
  5. VBarot
  6. January 16, 2022 at 2:47 AM
  7. My Face ID stopped working, I booked an appointment with the Genius Bar and they said they simply can’t do anything and that I would have to pay to replace my phone. My phone is only 4 years old, in pristine condition , smells like an upselling strategy to me.
  8. Reply
  9. Amer
  10. January 7, 2022 at 2:14 AM
  11. Having problem with my face ID since 2 week but it was cost myself I put my phone in the water since then the iphone give me a chance to set it up once and I was having trouble with it still then I reserted face ID from one screen came there is problem found in the truedept camera up to now .
  12. Reply
  1. Rotem
  2. December 30, 2021 at 4:33 PM
  3. Same problem after updating my iPhone XS version.
  4. Reply
  5. Moises Manuel Andre
  6. December 16, 2021 at 12:56 PM
  7. Having problem with my face ID since 2 week but it was cost myself I put my phone in the water since then the iphone give me a chance to set it up once and I was having trouble with it still then I reserted face ID from one screen came there is problem found in the truedept camera up to now .
  8. Reply
  9. Mohamed 3enab
  10. December 13, 2021 at 8:24 PM
  11. I have the same problem my face id doesn’t work now when I was at 14.7 was working well now no at 15.1 i talk to support he said it will work on 15.2 now they said to me go to store for repair it ..
  12. Reply
  13. Fenwick
  14. December 12, 2021 at 1:13 PM
  15. Face ID just stopped working after 15.1 update on iphone 11
  16. Reply
  17. Nantte
  18. December 4, 2021 at 3:38 PM
  19. My true depth camera stopped working last week. I had installed 15.1 recently. The apple store told me it couldn’t be fixed and recommended a new one, just as you said.
  20. I tried your first fix and when i turn it back on it and go to Settings and select Face ID & Passcode.face-ID-and-passcode
  21. Then select Face ID and tap the Delete Face option I don’t see the option for Delete Face. If I try to set up Face ID it says the camera as been disabled. 
  22. I have not tried Resetting it yet.
  23. Reply
  24. Dishit
  25. November 24, 2021 at 5:26 AM
  26. Apple said I need yo replace my phone, even though after updating my phone to latest IOS my face Id stopped working. This is the one type of ripoff to customers by apple the same they did couple years ago by slowing iphone and required to change battery. That’s how they become the worlds most valuable company by ripping off the customer.
  27. Reply
  28. Alyssa
  29. November 16, 2021 at 8:35 PM
  30. I had a pretty deep scratch on my fairly new IPhone 12 pro max. I noticed the screen wasn’t working right in the area of the scratch. I have Apple care plus, so I made an appointment through AppleCare at Best Buy’s geek squad service center to get the screen repaired. Walked in expecting to pay $30, only for them to tell me they were getting fault codes in my true depth camera as well as the area of the screen that was scratched and that the whole phone would need to be replaced. My Face ID hasn’t been an issue at all for me. It works flawlessly, as well as with my mask on when I’m wearing my watch. I don’t get it. They said it’s Apple’s policy that they have to replace the entire phone if the TrueDepth camera is failing. I don’t even understand how it could be failing considering I have legitimately NEVER dropped it and am really careful with my phone. I definitely think it’s annoying that I’m having to pay $100 for a refurbished replacement when I just paid $1,300 for this phone 3 months ago and the TrueDepth “failure” isn’t even affecting my ability to use Face ID. Seems sketchy to me. I’ll be calling Apple to complain.


May 17, 2022 2:37 AM in response to Mahfuuz

I faced similar problem of face ID on my Iphone 11not working after updating to 15.0 IOS. After every update, it used for work for few days & again stop. I took it to Apple Service center in Bangalore & they said the face ID sensor test has failed & they cannot replace sensor alone as it is hardcoded to the motherboard. They need to replace to phone & the charges were more than buying a new iphone11. I returned back without getting it repaired. One fine day when I went out of station, it started working again. Thinking back on what changed, only difference I could find is that I used the original charger I got with the Iphone11. Earlier I used to use the 61W apple charger( as per the Apple article you can use this charger). So ever since I have switched back to the original charger that came with the phone & it is working fine now for almost a month. While using the 61W charger, the mobile used to get heated up. Probably this might cause a problem with the depth sensor. Try out if this helps


My Face ID is not work anymore I need to get my Face ID back

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