Related Article: If Face ID isn't working on your iPhone or iPad Pro

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My Face ID is not work anymore I need to get my Face ID back

My Face ID is not working anymore I won’t you to help me get it back

iPhone X, iOS 14

Posted on Dec 28, 2021 12:05 AM

Reply
Question marked as Apple recommended

Follow 👉🏼 this helpful guide here. 

Posted on Dec 28, 2021 12:07 AM

17 replies

May 17, 2022 2:37 AM in response to Mahfuuz

I faced similar problem of face ID on my Iphone 11not working after updating to 15.0 IOS. After every update, it used for work for few days & again stop. I took it to Apple Service center in Bangalore & they said the face ID sensor test has failed & they cannot replace sensor alone as it is hardcoded to the motherboard. They need to replace to phone & the charges were more than buying a new iphone11. I returned back without getting it repaired. One fine day when I went out of station, it started working again. Thinking back on what changed, only difference I could find is that I used the original charger I got with the Iphone11. Earlier I used to use the 61W apple charger( as per the Apple article you can use this charger). So ever since I have switched back to the original charger that came with the phone & it is working fine now for almost a month. While using the 61W charger, the mobile used to get heated up. Probably this might cause a problem with the depth sensor. Try out if this helps


My Face ID is not work anymore I need to get my Face ID back

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.