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GolfScribe Author

Level 1

6 points

ipad charging port

My 6 month old iPad Air (4th generation). I tried to charge it with same charger I've always used. Plug won't fit into charging port. I noticed two fine wires on each side of the charging port. Is that the problem?

Posted on Dec 28, 2021 6:23 PM

Top-ranking reply

MichelPM

Level 10

81,278 points

Posted on Dec 28, 2021 6:57 PM

Possibly.

You need to search online for your nearest, “local” Apple store location and call contact phone numbers and call to make an appointment to have your Apple iPad diagnosed and options presented you.

Failing that,

You need to contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.

Use the Hardware Repair & Battery usage & Charging support categories.

by installing and using the Apple Support app found in the iOS App Store.

Tap the iOS App Store link below.

https://apps.apple.com/us/app/apple-support/id1130498044

Call contact Apple via the support numbers found in the link bekow.

Contact - How to Contact Us - Apple

Tap the link below.

https://www.apple.com/contact/

Best of Luck to You!

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