You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I'm trying to restore my new iPhone but the password it's incorrect and I'm entering the correct password

I need to restore my new phone


iPhone 13 Pro

Posted on Dec 28, 2021 7:59 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 28, 2021 11:12 PM

Are you referring to the password set for the encrypted backup file that you are attempting to restore from? If YES, then only the correct password will allow you to start the restore process from that file. Note that this is not the password/passcode that you use to unlock your iPhone to get to the Home Screen. I am referring to the password that was setup for the backup file encryption. You will get unlimited guesses to this password.

If nothing works for the above, then you will not be able to use that backup file to restore from.


Axel F.


4 replies
Question marked as Top-ranking reply

Dec 28, 2021 11:12 PM in response to irenegomez

Are you referring to the password set for the encrypted backup file that you are attempting to restore from? If YES, then only the correct password will allow you to start the restore process from that file. Note that this is not the password/passcode that you use to unlock your iPhone to get to the Home Screen. I am referring to the password that was setup for the backup file encryption. You will get unlimited guesses to this password.

If nothing works for the above, then you will not be able to use that backup file to restore from.


Axel F.


Dec 28, 2021 11:43 PM in response to irenegomez

irenegomez Said:

"I'm trying to restore my new iPhone but the password it's incorrect and I'm entering the correct password: I need to restore my new phone [...]Yes the password doesn’t work nothing works is there a way to reset that password?"

-------


If you are entering the correct password, then a few things...


Two Thoughts:

A. Single-Out this User:

Try creating a new administrator user, logging in to it, and then trying this once more.


B. Single-Out this Mac:

What happens when you try this restoration on another Mac? Any success? Use a friend's or a family member's Mac (with their permission, of course), to perform this reset.


C. Try Safe Mode:

In Safe Mode, login items do not run, and corrupt system files(i.e. caches) are intentionally reset as a way to fix issues

  1. Boot: in to Safe Mode: [Hold Down: shift key upon boot].
  2. Log in: as same user
  3. Delete: this user
  4. Restart the Mac

I'm trying to restore my new iPhone but the password it's incorrect and I'm entering the correct password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.