AppStore media and purchases
My AppStore won’t log in and neither will my media and purchases in my settings . I think I accidentally locked it up . How do I fix it?
iPhone XR
User profile for user:
Brittany1416
User level:
Community Specialist
Hello Mwilson57,
We understand that you're experiencing an issue accessing the App Store and Media & Purchases, and we want to help.
Just to confirm, what exactly happens when you try to access the App Store or Media & Purchases? Do you receive any error messages? If so, what does the error say?
Are you using the steps under the "Find information about older purchases" part of this page to try and access Media & Purchases? See your purchase history for the App Store, iTunes Store, and more
If you're unable to connect to the App Store, please check out the details and steps here: If you can't connect to the App Store, iTunes Store, or other Apple services
Thanks!