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Problem making a call

I've recently purchased 2 ipads for my 2 boys with sim cards. My problem is when ever I call someone on face time it comes up my email address and not the number for the ipad. Also when I try calling one ipad to the other it doesn't all it. Can you help with this please

iPad, 15

Posted on Dec 29, 2021 6:37 AM

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Question marked as Top-ranking reply

Posted on Dec 29, 2021 7:05 AM

If you have added a DataSIM and Cellular plan to a WiFi+Cellular model of iPad, the number associated with the SIM card is only used to identify your account for billing purposes. This number is not used for making calls or sending messages.


An iPad, whether a Cellular model or not, is not capable of directly accessing Cellular Voice or Messaging features. An iPad with Cellular connectivity alone can only access IP-data services. An iPad is not, and can never be, a standalone substitute for an iPhone.


Unless paired with an iPhone, for FaceTime, you’ll need call using either an email address or AppleID. You will, of course, have set-up and AppleID for each of your children - and will not be sharing your own AppleID with them.


Make and receive FaceTime calls on iPad – Apple Support

1 reply
Question marked as Top-ranking reply

Dec 29, 2021 7:05 AM in response to Stryder1987

If you have added a DataSIM and Cellular plan to a WiFi+Cellular model of iPad, the number associated with the SIM card is only used to identify your account for billing purposes. This number is not used for making calls or sending messages.


An iPad, whether a Cellular model or not, is not capable of directly accessing Cellular Voice or Messaging features. An iPad with Cellular connectivity alone can only access IP-data services. An iPad is not, and can never be, a standalone substitute for an iPhone.


Unless paired with an iPhone, for FaceTime, you’ll need call using either an email address or AppleID. You will, of course, have set-up and AppleID for each of your children - and will not be sharing your own AppleID with them.


Make and receive FaceTime calls on iPad – Apple Support

Problem making a call

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