You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: lynnjake
lynnjake Author
User level: Level 1
5 points

Apple One is not including Apple Music and iCloud subscriptions

I recently subscribed to Apple One. I expect that it will include (replace) my Apple TV+ subscription, Apple Music, and my Cloud subscription. When I look at my subscriptions, the list only includes the Apple TV+. Apple Music and the Cloud subscriptions are not on the list at all. Yet I am charged for them every month and they work! I have only ever had one Apple login. So I want to combine all of those subscriptions under the Apple One. How do I sort this out? This problem is the same on all my devices. (Macbook Pro 2017, iPhone 12 PM, iPad Pro.)



[Re-Titled by Moderator]


MacBook Pro 13″, macOS 12.0

Posted on Dec 29, 2021 11:32 AM

Reply
Question marked as Top-ranking reply
User profile for user: MsPamelaM2
MsPamelaM2
User level: Level 2
355 points

Posted on Dec 29, 2021 11:49 AM

Hello - I found this article, which has a screenshot at the top, of what to expect. https://bit.ly/3FD481G


Have you tried the following also?

Make sure you're on the latest OS on ALL devices includiong Apple TV devices.

If you were not, after updating everything, check the Subscription screen to see if your services with Apple One are listed.


If not, on your phone, log out of all the services, including iCloud and your id.

Power off the device.

Power back on, then log back in.

Check Settings>Apple ID>Subscriptions


It sounds like you have it, but the GUI (user interface - what you see) isnt' matching. If you have the basic One, those services are included. Check your subscriptions to see that you're only charged for Apple One and you should see the others you use below it. It might be wise to get a Support session where an Advisor can screenshot and share what you see, live. You can set up a Support call thru your Apple ID online, thru the Apple Support app, or a direct phone call.


View your history here to check for what you are signed up and are being charged:

https://support.apple.com/billing


Support - request a call back: https://Support.apple.com


Call Apple Support to start a case and talk to Advisor: (800)My-Apple

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: MsPamelaM2
MsPamelaM2
User level: Level 2
355 points

Dec 29, 2021 11:49 AM in response to lynnjake

Hello - I found this article, which has a screenshot at the top, of what to expect. https://bit.ly/3FD481G


Have you tried the following also?

Make sure you're on the latest OS on ALL devices includiong Apple TV devices.

If you were not, after updating everything, check the Subscription screen to see if your services with Apple One are listed.


If not, on your phone, log out of all the services, including iCloud and your id.

Power off the device.

Power back on, then log back in.

Check Settings>Apple ID>Subscriptions


It sounds like you have it, but the GUI (user interface - what you see) isnt' matching. If you have the basic One, those services are included. Check your subscriptions to see that you're only charged for Apple One and you should see the others you use below it. It might be wise to get a Support session where an Advisor can screenshot and share what you see, live. You can set up a Support call thru your Apple ID online, thru the Apple Support app, or a direct phone call.


View your history here to check for what you are signed up and are being charged:

https://support.apple.com/billing


Support - request a call back: https://Support.apple.com


Call Apple Support to start a case and talk to Advisor: (800)My-Apple

Reply

Apple One is not including Apple Music and iCloud subscriptions

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up