Switching from iphone SE to iphone 12 mini. Messages haven't been transferred, I get this error message: "messages in icloud is not available because icloud and imessage accounts are different". (I tried to follow earlier 2020 thread, but the directions didn't jive with my new phone.)
iPhone 12 mini
Hello KF_Apple.
Thanks for reaching out to Apple Support Communities. We see that you are having an issue syncing iMessages with another iPhone. We will be glad to assist.
Let's try the following steps:
2. Turn off iMessage in Settings > Messages.
3. Turn off FaceTime in Settings > FaceTime.
4. Restart the iPhone.
5. Turn on iMessage in Settings > Messages.
6. Turn on FaceTime in Settings > FaceTime
7. Wait 5 minutes.
8. Turn on Messages in iCloud in Settings > [your name] > iCloud.
Hope this helps.
If the issue persists, Contact Apple for support and service
Cheers.
Hello KF_Apple.
Thanks for reaching out to Apple Support Communities. We see that you are having an issue syncing iMessages with another iPhone. We will be glad to assist.
Let's try the following steps:
2. Turn off iMessage in Settings > Messages.
3. Turn off FaceTime in Settings > FaceTime.
4. Restart the iPhone.
5. Turn on iMessage in Settings > Messages.
6. Turn on FaceTime in Settings > FaceTime
7. Wait 5 minutes.
8. Turn on Messages in iCloud in Settings > [your name] > iCloud.
Hope this helps.
If the issue persists, Contact Apple for support and service
Cheers.
... the carrier had the wrong SIM card linked to the wrong phone. We ordered 4 new iphones, different colors, things got a little scrambled.
Hi, Nicholas_B2-
Thank you very much for your reply! As it turns out, there was a problem with my carrier (AT&T) which took a couple of days to resolve. When the carrier issue was fixed, I was able to transfer my backed-up messages to the new phone from iCloud with no problem.
I appreciate your time and assistance.
Regards,
KF_Apple
Hi KF_Apple.
Glad to see that you are all set.
Take care.
Can't transfer messages from old iphone to new iphone
