Can't transfer messages from old iphone to new iphone

Switching from iphone SE to iphone 12 mini. Messages haven't been transferred, I get this error message: "messages in icloud is not available because icloud and imessage accounts are different". (I tried to follow earlier 2020 thread, but the directions didn't jive with my new phone.)

iPhone 12 mini

Posted on Dec 29, 2021 11:38 AM

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Question marked as Top-ranking reply

Posted on Dec 30, 2021 10:24 AM

Hello KF_Apple.


Thanks for reaching out to Apple Support Communities. We see that you are having an issue syncing iMessages with another iPhone. We will be glad to assist.


Let's try the following steps:


  1. Turn off Messages in iCloud in Settings > [your name] > iCloud.

2. Turn off iMessage in Settings > Messages.

3. Turn off FaceTime in Settings > FaceTime.

4. Restart the iPhone.

5. Turn on iMessage in Settings > Messages.

6. Turn on FaceTime in Settings > FaceTime

7. Wait 5 minutes.

8. Turn on Messages in iCloud in Settings > [your name] > iCloud.


Hope this helps.


If the issue persists, Contact Apple for support and service


Cheers.



4 replies
Question marked as Top-ranking reply

Dec 30, 2021 10:24 AM in response to KF_Apple

Hello KF_Apple.


Thanks for reaching out to Apple Support Communities. We see that you are having an issue syncing iMessages with another iPhone. We will be glad to assist.


Let's try the following steps:


  1. Turn off Messages in iCloud in Settings > [your name] > iCloud.

2. Turn off iMessage in Settings > Messages.

3. Turn off FaceTime in Settings > FaceTime.

4. Restart the iPhone.

5. Turn on iMessage in Settings > Messages.

6. Turn on FaceTime in Settings > FaceTime

7. Wait 5 minutes.

8. Turn on Messages in iCloud in Settings > [your name] > iCloud.


Hope this helps.


If the issue persists, Contact Apple for support and service


Cheers.



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Can't transfer messages from old iphone to new iphone

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