When I read the Apple Policies & Procedures, it stated that Apple will replace my I phone with a new I phone if the screen is cracked. My ? Is, who do I need to contact to make arrangements to either get a new I phone or get it fixed?
iPhone 6s, iOS 14
Even under warranty a cracked screen is usually going to be accidental damage that isn’t covered. But it’s highly unlikely that a 6s is still under warranty, and the conditions where the glass cracks spontaneously due to a covered defect are exceedingly rare. There rare point defects in the glass where it might crack under normal use.
"When I read the Apple Policies & Procedures, it stated that Apple will replace my I phone with a new I phone if the screen is cracked"
You read nothing of the sort. Apple does not cover accidental damage, in or out of warranty.
You have an iPhone 6s and it is out of warranty. How did you determine that Apple will replace your cracked screen or issue a new iPhone?
Axel F.
If you currently have a 6 and it is cracked, is it under warranty still? You will have to pay for getting the screen fixed-unless it is under warranty. My recommendation would be just to buy a new phone, because I don't think it will be a whole lot of money that is worth to trade in. Good luck though.
Cracked 6s screen
