Dead pixel

just got the iPad generation 9 two months back and I’ve noticed a dead pixel above the home button, will apple do a free replacement for me ?

iPad, iPadOS 15

Posted on Dec 30, 2021 12:12 AM

Reply
1 reply

Dec 30, 2021 8:14 AM in response to Comprise

You will need to seek assistance directly from Apple Support.


You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple


Be aware that there is an industry formula that grades individual pixel defects by number, screen location and defect type. The resulting score will be used to determine whether or not the defect is sufficient to warrant consideration for a warranty claim.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Dead pixel

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