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black screen

Why does the screen on my iPhoneX go Black during or while placing a call? And will NOT come back on! It’s extremely frustrating when you’re on a call and they’re asking you to “please press 1 for whatever” and your screen is Black! You can't end the call either

iPhone X, iOS 15

Posted on Dec 30, 2021 10:45 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 30, 2021 10:49 AM

Your proximity sensor may have failed or is covered up. Try a call without your case. If it still happens click on the Get Support link at the top right of this page.

2 replies

black screen

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