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Payment. The card I have on my phone is a lost card. I have tried to replace my new card. It will not let me remove the old card. What can I do?

The card I have on file doesn’t exists anymore. Lost card. The card last digits are 7300. I have a new card. I tried to remove, but I couldn’t remove the old card. This card has replaced with a new card.

iPhone 13, iOS 15

Posted on Dec 31, 2021 6:43 AM

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Question marked as Top-ranking reply

Posted on Dec 31, 2021 6:47 AM

Some payments could be "pending" on that lost card.

In such a situation, I suggest that you contact iTunes Store Support Team directly, using this link:--> iTunesStore & App Store – Get support for various issues, and choosing: your country, then Apple ID, then iTunes & App Store. If your problem is not among the options shown there, tap/click on the option “the topic is not listed” and describe your issue.


Regards

Giulio

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Question marked as Top-ranking reply

Dec 31, 2021 6:47 AM in response to Bewitched12-

Some payments could be "pending" on that lost card.

In such a situation, I suggest that you contact iTunes Store Support Team directly, using this link:--> iTunesStore & App Store – Get support for various issues, and choosing: your country, then Apple ID, then iTunes & App Store. If your problem is not among the options shown there, tap/click on the option “the topic is not listed” and describe your issue.


Regards

Giulio

Reply

Jan 18, 2022 1:59 AM in response to Bewitched12-

My card was destroyed due to fraudulent cases. I have more payments pending on that card. I've got a new card now with different numbers. whenever I want to add the new card, the app states that I haven't completed the whole page. I have done everything that I could and cannot add the new card.

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Payment. The card I have on my phone is a lost card. I have tried to replace my new card. It will not let me remove the old card. What can I do?

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