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my airpod pros won’t connect. when i open the charging case the only thing it does is flash white when i press the button and won’t connect. everything i looked up is not useful because the airpods were never connected to my phone. after the connect airpods thing pops up it just says connecting until i press the X
Hi zaniya246,
Welcome to Apple Support Communities! We understand that you're experiencing issues with connecting your AirPods Pro to your device. We're happy to assist.
Based on your post, it looks like you've completed the steps here: How to reset your AirPods and AirPods Pro which is a great place to start.
You mentioned that you're seeing a flashing white LED when holding the button on your AirPods. This indicates that they are ready to connect. There are some additional steps mentioned here that we'd like to have you complete: If your AirPods won't connect
If you're using an iPhone, be sure that it's updated to the latest version of iOS. The "What you need" section of that link also has some compatibility information that you may find helpful.
If you continue to experience issues with pairing your AirPods Pro, contact Apple Support here: Get Support
We hope this helps.
airpod pros won’t connect
