Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't sign in to App Store on my phone

When I try to update an app I can't sign it to the store on my phone. It doesn't accept my passwords and doesn't allow me to change to the alternate ID. (I still have an old original ID for the store but would like to get rid of it.)

Posted on Dec 31, 2021 3:17 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 31, 2021 3:25 PM

Delete and redownload the application you're trying to update. The other Apple ID is stored inside it.


(211016)

1 reply

Can't sign in to App Store on my phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.