Refund money

Hello! 

I had asking to refund money of purchase that i was mistake pay for it, and get this answer "Your original payment method has been refunded for this purchase", but my money didn't refund back yet. Can u tell me, when will it refund or what is going on ? 

Thanks 

iPhone 6s, iOS 13

Posted on Jan 1, 2022 4:37 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 1, 2022 6:10 AM

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.  


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


4 replies
Question marked as Top-ranking reply

Jan 1, 2022 6:10 AM in response to Anhmed

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.  


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Refund money

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.