You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Dabber72
Dabber72 Author
User level: Level 1
10 points

Apple TV constantly crashing & restarting

Anyone else having issues with their Apple TV that crashes on and off? Since the last update to TVOS 15.2 My Apple TV top box will randomly crash and go into a restart when playing music, and so far on two occasions done the same when browsing the main menu. I’ve carried out lots of force restarts myself, switching off and back on after a short time, along with two full resets back to factory settings, along with a reload of latest tvOS, yet it still does it. My Apple TV 4K is 1st gen.

Apple TV 4K

Posted on Jan 1, 2022 5:28 AM

Reply
Question marked as Top-ranking reply
User profile for user: karina184
karina184
User level: Community Specialist

Posted on Jan 2, 2022 8:59 AM

Hi Dabber72,


Thank you for posting in Apple Support Communities! From our understanding, your Apple TV 4K is restarting unexpectedly, do we have that right? Sounds like you've done several troubleshooting steps. Since this continues after doing a factory reset, it may be an issue with the hardware.


You may want to reach out to the Apple TV support team at Apple Support for some additional options. Depending on your region, you may be able to reach out to them here: Get Support.


Hope that helps!

View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: karina184
karina184
User level: Community Specialist

Jan 2, 2022 8:59 AM in response to Dabber72

Hi Dabber72,


Thank you for posting in Apple Support Communities! From our understanding, your Apple TV 4K is restarting unexpectedly, do we have that right? Sounds like you've done several troubleshooting steps. Since this continues after doing a factory reset, it may be an issue with the hardware.


You may want to reach out to the Apple TV support team at Apple Support for some additional options. Depending on your region, you may be able to reach out to them here: Get Support.


Hope that helps!

Reply

Apple TV constantly crashing & restarting

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up