Difficulty accessing apple music

Hey,

I had an Apple Music account with me and my family in it, then I changed my region into a different place of where the account is originally from, and all my songs got deleted from apple music although I’m still on the same family account. Is there any way to join apple music again with the same family account?


Thank you

iPhone XR, iOS 15

Posted on Jan 2, 2022 8:35 AM

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Question marked as Top-ranking reply

Posted on Jan 3, 2022 8:14 AM

Hi MarwanAkmal,


Thank you for posting in Apple Support Communities! From our understanding, you recently changed your region and are not longer in the same region as your Family group so you no longer have access to the Apple Music subscription, is that right? If so, this would be expected behavior. You'll need to be in the same region in order to be able to use any subscription from Family Sharing.


Check out: Change your Apple ID country or region.


Have a good one!

1 reply
Question marked as Top-ranking reply

Jan 3, 2022 8:14 AM in response to MarwanAkmal

Hi MarwanAkmal,


Thank you for posting in Apple Support Communities! From our understanding, you recently changed your region and are not longer in the same region as your Family group so you no longer have access to the Apple Music subscription, is that right? If so, this would be expected behavior. You'll need to be in the same region in order to be able to use any subscription from Family Sharing.


Check out: Change your Apple ID country or region.


Have a good one!

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Difficulty accessing apple music

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